Mpathic is looking for individuals to join our team as temporary remote customer service agents. These agents will be providing customers who were affected by disasters with relief assistance and resources. We are looking for both full-time and part-time resources to help between the hours of 7 AM - 11 PM ET seven days a week.

Day to Day Responsibilities:

• Answer inbound calls and maintain professionalism with the caller while addressing their complaints and questions.
• Follow established work instructions and scripts for calls and documentation.
• Provide great customer service and actively manage one-on-one relationships with callers.

Qualifications:

• Must be proficient in English and possess excellent oral and written communication.
• Must be able to work a minimum of 20 hrs a week
• Must possess basic proficiency with computers and smart phones
• Must complete Day Zero certification trainings, Registration Intake, and Helpline training. These are scheduled by FEMA. You must complete training before getting on the phone,  

Preferred Qualifications:

• Previous call center experience is preferred but not required. We will train skilled entry-level candidates.

Technical Requirements:

Each candidate must have: 

• A laptop or desktop with at least 8GB of RAM. 
• A wired headset with a microphone for clear communication. 
• Two monitors are preferred, but not mandatory. 
• A quiet, distraction-free workspace. 
• Reliable access to broadband internet connectivity. 

• Please note that pursuant to a government contract, this specific position requires U.S. citizenship status
• Must be 18 years or older
• Must be willing and able to pass a criminal background check and credit check

Mpathic's Mission is to help enterprises fulfill their mission by delivering superlative omnichannel contact center services, to employ technology that reduces customer effort and magnifies humanity, and to treat every encounter with another person as an unrepeatable chance to make their life better.

www.mpathic.com/