Customer Experience Representative - Order Writer
Howard Lake, MN Customer Care
Job Type

About Dura Supreme:

Dura Supreme manufactures premium semi-custom kitchen cabinets and bath vanities and our production jobs perform a variety or operations from cutting and finishing cabinets (sanding staining or painting to assembly, shipping and warehouse duties. Our 220,000 square foot facility in Howard Lake, MN and is home to more than 400 employees.

On top of our industry leading wages, Dura supreme offers a competitive benefits package with medical/dental/vision/401k match. Looking for paid time off? We offer two week of paid vacation, seven paid holidays and a week of paid personal leave each year to new employees.  

Job Summary

The Customer Experience Representative is responsible for providing the best customer service in the cabinet industry by providing prompt and effective responses to inquiries and concerns for dealers, sales representatives, and internal customers. They are also responsible for screening, examining, clarifying, and accurately entering orders for Dura Supreme products.

Shift Time: M- F 8am- 4:30pm

Pay range: $19-$21 *based off experience.

Essential Duties and Responsibilities

  1. Insures prompt and courteous customer service by providing accurate information to our dealers.
  2. Consults with Custom Quoting, Purchasing, and the Customer Experience Manager about special cabinet availability, prices, solutions for unique situations, and design alternatives.
  3. Screens, analyzes, and enters orders received from Dura Supreme dealers.
  4. Compares and analyzes customer layouts to actual order; calls dealers for clarification of specific details, missing information, and to discuss further options.
  5. Prepares various shop floor sketches and proofs sketches back from the Drafting department.
  6. Faxing and filing.
  7. Proofreads teammate's orders for accuracy.

Preferred Qualifications:

  • Customer Care Experience is required
  • Communication
  • Pleasant and professional telephone skills
  • Attention to detail
  • Organization
  • Computer literacy
  • Math Aptitude

Why Dura Supreme?

Company offers Full Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(K) with company match,

Flex Spending Account

Life insurance

Short-term Disability

Paid Vacation & Holidays

Employee discounts

Equal Opportunity Employer