Job Title:

Physician Scheduler III - Scheduling and Reporting - FT

Job Summary:

To facilitate and manage provider schedules to maximize customer service, patient access, provider productivity, and business operations. To complete the pre-registration process including using practice management software to capture accurate demographics. To make referrals for financial counseling and/or physician referrals/authorizations/certifications. Functions as lead scheduler to the department.

Knowledge, Skills & Abilities

Knowledge of office procedures. Verbal and written communication skills. Interpersonal skills. Skill in the use of computers and relevant software applications. Ability to work in a team environment.

Responsibilities

• Trains and mentors physician schedulers using basic competency training modules.
• Serves as lead scheduler. Coaches, trains and educates other staff members as required. Assists with the hiring process as needed.
• Maintains current and up-to-date knowledge of patient scheduling software, policies and procedures for pre-registration, registration, and scheduling patient appointments.
• Pre-registers all new patients, scheduling appointments and /or procedures with 95% accuracy.
• Obtains demographic data for the referring physician when patient is scheduled, including reason for visit, and documents reason.
• Confers with patient's insurance company to verify resources, insurance or federal program eligibility, and benefits prior to patient arrival, with 95% accuracy. Updates referrals and approvals prior to patient's subsequent visits.
• Utilizes access resource guidelines/scheduling protocols to determine need for financial counseling.
• Identifies strategies to improve operational efficiency of the scheduling process. Continues the ongoing educational and training process to keep current on pre-registration processes, registration, business operations, and payor contract interpretation skills.
• The duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive. Management retains the right to add or change duties at any time.

Physical and Environmental Demands

Requires occasional exposure to unpleasant or disagreeable physical environment such as high noise level and exposure to heat and cold, occasional exposure to biohazardous conditions such as risk of radiation exposure, blood borne pathogens, fumes or airborne particles, and/or toxic or caustic chemicals which mandate attention to safety considerations, occasional bending, occasional lifting and carrying up to 25 pounds, occasional climbing, occasional crawling, occasional crouching/stooping, occasional driving, occasional kneeling, occasional pushing/pulling, occasional reaching, frequent sitting, frequent standing, occasional twisting, and frequent walking. (occasional-up to 20%, frequent-from 21% to 50%, constant-51% or more)

Education & Experience

High school diploma/GED plus three (3) years of customer service or medical office experience. Certifications, Licenses or Registration required: NA