Job Purpose

The Program Manager will assist in the organization, planning, and implementation of our Med-Metrix Suite of Products and Services and work closely with an experienced team of Med-Metrix Subject Matter Experts with operational expertise in both Healthcare Finance and Revenue Cycle Services.

IMMIGRATION SPONSORSHIP IS NOT AVAILABLE FOR THIS POSITION.

Duties and Responsibilities

Plan the Project:

• Create detailed project plans which identify and sequences the activities needed to successfully implement a project.
• Develop a schedule for project completion that effectively allocates resources to the activities.

Implement the Project:

• Leads cross functional teams across the organization, effectively communicates with internal team members and customers in a clear and professional manner on the phone, via email, and in person.
• Hosts discovery sessions with stakeholders and subject matter experts to capture current state and makes recommendations on future state process improvements
• Work effectively to set goals, identify problems, and make decisions in a rapidly changing environment.
• Manages multiple projects across different departments within the organization assuring that all team members have the required information and resources to complete tasks effectively.
• Proactively communicate and manages expectations of both internal and external stakeholders by facilitating weekly calls, recording detailed meeting minutes, identifies next steps in the process, and diligently follows-up on all open activities until project completion.
• Review the quality of the work completed with the project team on a regular basis to ensure that it meets the project standards.
• Manages deliverables according to project timelines. Prepares and presents project status and escalates issues to executive sponsors and stakeholders
• Candidate should be able to connect the dots into other initiatives or to past projects, think strategically, and build and develop co-workers/individuals

Escalate the Project:

• Lead teams in high priority risk situations by coordinating and instilling a sense of urgency where applicable across multiple internal and client cross functional teams. 
• Acts as point of escalation for critical implementation-related risks and facilitate their timely resolution. 
• Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards

Qualifications

• Bachelor’s Degree, and 5+ years of Project Management experience
• PMP certification is preferred, but not required
• Experience in Revenue Cycle required
• Proficiency with MS Office
• Leadership & Management Experience
• Lead: Positively influence others to achieve results that are in the best interest of the organization.
• Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
• Creativity/Innovation: Develop new and unique ways to improve operations of the organization and to create new opportunities.
• Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
• Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization.
• Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
• Plan: Determine strategies to move the organization forward, set goals, create and implement actions plans, and evaluate the process and results. 
• Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.
• Ability to oversee & manage multiple complex projects
• Independent and self-motivated 
• Energetic with strong desire to learn

Working Conditions

• Willingness to work a flexible schedule and outside of normal business hours on occasion when needed
• Travel to client sites required
• Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear.
• Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress.
• Work Environment: The noise level in the work environment is usually minimal.

Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.