InfoSend has been a trusted provider of cutting-edge eBilling, ePayment, Data Processing, BillPrint & Mail services since 1996. Our services are designed to help organizations simplify their processes and streamline their operations. With strong presence in CA, TX, FL, IL, and MA, we are expanding rapidly and attracting top talent from across the country. Our team of over 230 dedicated professionals includes many long-term employees who are committed to delivering exceptional results for our clients.

At InfoSend, we pride ourselves on fostering a culture of belonging and inspiration. We believe in creating an environment where employees can thrive, achieve their full potential, and build fulfilling careers. We are deeply committed to diversity, collaboration, growth, and mobility, and we work hard to create an inclusive workplace where everyone can feel valued and respected. Join us today and become part of a team that is changing the game in the world of eBilling and beyond.

The Mail Insert Operator is responsible for all aspects of fulfillment related to client mail production. Mail Insert Operators must read and understand the job instructions, ensure the use of correct materials, verify job contents and counts, tray and palletize mail, and are responsible for setting and applying the correct postage rates for mailing. The Mail Insert Operator is also responsible for identifying and escalating any potential issues which lead to inaccurate or otherwise incorrect mailing. 

Hours: 2nd Shift/Monday-Friday 12:30pm-9:00pm

What we offer:

• Medical, dental, vision, and life insurance
• Supplemental Insurance
• Flexible Spending Account
• 401(k) with generous company match
• Bonus Opportunity
• PTO, Sick and Holiday Pay
• Casual Work Environment
• Opportunity for growth
• Employee Assistance Program
• Stability!!

Responsibilities

• Coordinate and prepare projects for mail insertion
• Sort, tray, and palletize mail according to USPS regulations
• Be responsible for operating high-speed, high volume Bell and Howell and Pitney Bowes machine that use bar code scanning and camera validation in a demanding high speed environment.
• Work in a team effort to achieve meeting established Service Level Agreement (SLA) standards
• Perform quality checks to verify job contents and counts and place mail in deliverable mail trays to ensure compliance with USPS regulations
• Monitor mail inserting machines to ensure all mail pieces meet established mailing/quality standards
• Perform daily maintenance and provide basic troubleshooting of the machine as well as make any minor machine adjustments for efficient operation
• Maintain high-quality standards on all production and test jobs
• Complete and file daily reports which include QC Logs, re-prints logs, and other USPS and production reports and documentation
• Ensure that postage is completely reconciled for every job (General Delivery International mail)
• Maintain peak efficiency while operating equipment
• Ensure that correct production materials are being used
• Ensure all production materials are put away upon completion of the job
• Participate in other production activities as needed, such as hand inserting, spoiled postage envelopes, cross training etc.
• Maintain a clean work area, as well as other duties and responsibilities, assigned by the Production Lead/supervisor
• Other duties as assigned.

Qualifications:

• High School Diploma or equivalent experience
• Basic math is required
• Ability to work in a fast-paced processing environment and adhere to deadlines
• Ability to process, comprehend and follow detailed instructions
• Must be able to read and understand job ticket details and perform correct duties for the inserter, including set-up and minor maintenance
• Be able to stand for long periods and time and lift occasionally 45 lbs.
• Ability to take initiative, be self-motivated, and work independently
• Bi-lingual in English and Spanish is a plus
• Must be able to pass a drug screen, E-Verify, and background check

***We are an equal opportunity employer***

Job Type: Full-time

Pay: $16.00 - $22.00 per hour