Description
Leadership
- Act as a resource to Project Managers/Project Coordinators
- Handle escalate issues
- Project Management/Communication
- Ability to work with little to no direction, self-directed
- Develops and demonstrates an understanding of the customer’s needs and manages expectations
- Define/maintain Change Management with project stakeholders
- Establish and maintain positive working relationships, both internally and externally
- Develop customer relationship and maintain day to day project related issues
- Utilizes big picture thinking for judgement/decision making in course of actions
- Provide project management/facilitation from inception to completion
- Collaborate with Sales team prior to SOW approval to validate cost/pricing assumptions and take a lead role in reporting on margin and remediation of margin-related issues.
- Maintain professional demeanor internally and externally
- Open communication/dialog with all project Stakeholders (internally and externally)
Project Execution
- Defines Project
- Approach, Schedules, Budget with input from Workstream/Department Leads
- Work with internal partners (Resource Management, Level I & II support, Logistics, and Staging/Integration) on new and ongoing projects to ensure that resource acquisition, orientation, procedural, and support needs are being met and issues are remediated.
- Create projects including setting budgets, scheduling service calls, and placing equipment orders for large or complex projects/customers.
- Monitor and/or manage customer assets including inventory management, bad warehouse items, slow moving inventory, and repair. Provide reporting as requested/required.
- Schedule, plan and facilitate meetings with customers and internal clients as needed to effectively launch new projects, monitor and manage ongoing projects, and remediate project-related issues.
- Ensure all invoicing is completed by the published deadline dates.
- Develop, maintain, review and/or distributes all project documentation including (but not limited to): Project Schedules, Budget, Status Reporting.
- Responsible for delivering projects within defined margins and document/communicate change.
- Identifies risk/issues for projects and define/implement solutions.
- Deliver project work within company SLA’s/OLA’s.
Requirements
- Bachelor’s degree in Business or related field, or equivalent professional experience required
- 5+ years of project management experience
- Demonstrated track record of success developing and maintaining customer relationships, delivering results, and anticipating roadblocks
- Ability to build and maintain internal and external partnerships while working in cross functional teams
- Ability to delivery multiple projects with aggressive schedules
- Solid track record of meeting deadlines, setting priorities and managing multiple projects in a fast paced, results driven environment
- Excellent written and verbal communication skills
- Detail oriented and ability to manage time effectively
- Experience implementing internal process improvements; passion for innovation and efficiency
- Ability to work as a team member
- Professional, high-integrity, reliable and results oriented
- Proficient MS Office skills (Word, Excel, and Outlook)