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Application Engineer
Remote - India
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Job Type
Full-time
Description

Job Summary: 

We seek a highly skilled Application Engineer to provide advanced support for eDiscovery applications. This role involves complex problem-solving, SQL script development, comprehensive documentation, and mentoring of junior staff. The ideal candidate will have a deep understanding of IT systems, particularly in eDiscovery environments, with certifications in relevant eDiscovery applications and a strong background in application troubleshooting and SQL scripting. The role is ‘hands-on’ and will require an individual with the ability to learn and adapt to new technologies. You will be expected to understand and adhere to best practices during planning and day-to-day execution of operations. The Application Engineer reports to the Operations Manager and is an Operations team member.

  

Responsibilities:

  • Advanced Support: Provide escalated support for eDiscovery applications such as Relativity and Brainspace. Address complex technical issues in collaboration with Systems, Storage, and Network Engineers.
  • System Management: Enhance the security, reliability, and performance of applications through regular updates, vulnerability remediation, and ensuring system uptime. Perform upgrades and other maintenance tasks during scheduled maintenance windows following a change management process.
  • Technology Oversight: Monitor and manage technology platforms including SQL, RabbitMQ, and Elastic, encompassing configuration, installation, and patching.
  • SQL Development: Develop and implement SQL scripts for report generation and data manipulation within eDiscovery databases.
  • Ticket Resolutions: Responding to ticket escalations, working tickets through resolution, regularly updating tickets with status, following ticket hand-off procedures, and escalating tickets to senior team members when required.
  • Documentation: Create and maintain comprehensive documentation such as FAQs, Knowledge Base articles, troubleshooting guides, and SOPs.
  • Training & Mentoring: Mentor junior staff and provide training to enhance their skills in managing complex issues.
  • Flexible Role Adaptation: Adapt to various assigned duties in evolving technology scenarios.
  • Alerts and On-Call Rotation: Respond to critical alerts during the working day, and after hours per the published on-call rotation schedule. 

  Minimum Qualifications and Education Requirements:

  • Certifications: Relativity Certified Administrator (RCA) or equivalent experience.
  • Education: Bachelor's degree in IT, or equivalent experience in a related field.
  • Experience: Minimum of 5 years in IT or eDiscovery.

Technical Skills:

  • Proficiency in SQL, with strong skills in creating dynamic queries using T-SQL.
  • Strong working knowledge of PowerShell scripting.
  • Skills in profiling and monitoring network, disk, SQL Server, and other infrastructure components.
Requirements

  Preferred Requirements:

  • Certifications: Relativity Infrastructure Specialist (RIS) certification or equivalent experience.
  • Application Experience: Experience troubleshooting and maintaining Brainspace, Reveal, Nuix, LAW, or other eDiscovery platforms.
  • System Troubleshooting: Proficiency in OS-level troubleshooting with Windows Server or Linux. Experience working with AWS public cloud infrastructure.
  • Scripting Skills: Proficiency in Python, Ansible, Terraform or similar scripting and DevOps tools.

  Job Requirements:

  • Practical understanding of information technology concepts, protocols, industry best practices and ITIL processes.
  • Excellent problem-solving skills with a keen attention to detail
  • Ability to work under minimal supervision and your own initiative.
  • Ability to collaborate with other teams across multiple time zones and geographies.
  • Occasionally working evenings or weekends as required for scheduled or emergency maintenance.


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