Housing Support Specialist RPT (Friday/Saturday 1am-9am)
WFH Flexible Kalamazoo, MI 211
Job Type

Job Posting

Job Title: CRA – Housing Support Specialist
Reports to: Housing Resource Manager

Job Status: Non-exempt, Hourly
Shift: (Friday/Saturday 1am-9am)

Pay: $15.00 base 1st shift with  2nd and 3rd shift differentials.


Provides intake and assessment by phone and electronically to individuals and families experiencing homelessness as part of the afterhours HARA (Housing Assessment and Resource Agency) support for the state of Michigan. Further, specialists will provide information and referrals services by phone and electronically to the public accessing 2-1-1 services.


• Interviews clients and conducts a thorough assessment of their situation and assists in prioritizing the needs based on the resources available.

• Supports the client in implementing the referral, and when appropriate, makes the linkage with

other agencies for the client
• Advocates on behalf of the inquirer experiencing barriers to accessing services.

• Offers immediate and appropriate responses when the inquirer is experiencing a crisis or other emergency situations

• Conducts follow-up to ensure that the inquirer’s needs have been met or in cases involving endangerment and in situations where inquirer might need additional assistance in addressing their needs.
• Uses crisis management techniques in accordance with agency procedures
• Maintains complete and accurate documentation and adheres to all legal requirement for

confidentiality of client records.

• Responds in a professional, nonjudgmental manner when interacting with all populations.

• Responsible for staying current with all ongoing training requirements for both services
• Actively involved with agency programs and events
• Supports operations during times of disaster as defined by agency policy
• Maintains up to date knowledge of agency processes and policies & procedures
• Performs all other duties as assigned


- Associate/Bachelor’s degree in social work or related field, or a combination of a high school degree and 2 years of professional experience in the human services field

- Experience responding to people in crisis desired

- Completes initial and on-going trainings (including presentations, independent study). Initial training is 40-60 hours.

Training Required:  Virtual August 13-16 ; August 19-23 9am - 5pm daily.  


• Well-developed interpersonal skills

• Excellent verbal and written communication skills
• Strong technology and computer skills
• Demonstrated crisis intervention skills
• Knowledge in human service delivery systems, especially related to housing resources
• Clear and effective communication and accurate assessment of inquirer’s needs
• Demonstrated team-player and positive attitude
• Ability to effectively problem solve and resolve conflict
• Ability to work independently with minimal supervision

• Strong customer service skills necessary
• Ability to maintain professional expectations and assist individuals with diverse backgrounds

• Knowledgeable of program procedures and contact centers informational system
• Must have reliable, secure internet service along with cellular phone.

Persons are recruited, hired, assigned, and promoted only on the basis of job-related criteria and without regard to age, color, familial status, gender, gender identification, marital status, national origin, non job-related disability, race, religion, sexual orientation, veterans’ status. EOE

Interested individuals should apply online at: www.gryphon.org/careers

Salary Description