Community Resource Advisor - Part-Time
NW Ohio or SE MIchigan 211 Toledo
Job Type

Job Title: Community Resource Advisor

Department: 2-1-1

Reports To: 2-1-1 Program Manager

Job Status: Non-exempt, hourly, 16 hours /part-time


Provides information and referral services and crisis intervention services by phone and electronically to the public and community professionals 24 hours/day, 7 days/week.


• Interviews clients and conducts a thorough assessment of their needs

• Identifies appropriate resources

• Supports the client in implementing the referral, and when appropriate, makes the linkage with other agencies for the client

• Advocates for the inquirer, when necessary, to assist in contacting and utilizing resources.

• Conducts follow-up to ensure that the inquirer’s needs have been met

• Uses crisis management techniques in accordance with agency procedures

• Maintains complete and accurate documentation

• Responsible for staying current with all ongoing training requirements for both services

• Assists with community outreach activities as assigned by the management team

• Actively involved with agency programs and events

• Supports operations during times of disaster as defined by agency policy

• Maintains up to date knowledge of agency processes and policies & procedures

• Performs all other duties as assigned


  • High school diploma and experience with human services preferred. Successful completion of 40-hour classroom training required (provided by Gryphon Place).
  • Schedule may vary but every other weekend will be required.
  • Must have weekend and 2nd shift availability
  • Recommended reliable transportation for periodic in-person events


• Well-developed interpersonal skills

• Excellent computer skills

• Demonstrated crisis intervention skills

• Versed in substance abuse issues and mental health issues

• Clear and effective communication and accurate assessment of inquirer’s needs

• Ability to function as a team member in an experiential learning setting

• Ability to effectively problem solve and resolve conflict

• Ability to work independently with minimal supervision

• Ability to maintain professional expectations and assist individuals with diverse backgrounds

• Knowledgeable of program procedures and contact centers informational system

• Must have reliable, secure internet service along with cellular phone.

Persons are recruited, hired, assigned, and promoted only on the basis of job-related criteria and without regard to age, color, familial status, gender, gender identification, marital status, national origin, non job-related disability, race, religion, sexual orientation, veterans’ status. EOE

Salary Description