JOB SUMMARY

Responsible for supporting CCAR Program, PPAP process, back-up to auditing positions and performs additional support functions as required (investigation reviews of products, etc.)

ESSENTIAL FUNCTIONS

PPAP

• Drive PPAP processes at siffron Twinsburg site assisting Engineering, Sales and Quality in approval process.
• Participate in internal and external meetings as needed for timely PPAP sample review and approval
• Occasionally conduct on-site supplier PPAP reviews includes travel when necessary

Customer Support

• Perform CCAR (customer complaints) investigations assigned to Twinsburg quality to resolution and implement corrective actions

Quality

• Coordinate mating parts and color chip activities needed for siffron supply base
• Investigate quality issues and support corporate quality working with suppliers for problem resolution
• Support other quality needs as assigned by manager

  SECONDARY FUNCTIONS

• Back-up support coverage for receiving inspection at Twinsburg distribution center
• Assist siffron quality team with needed training on quality processes  

 PERFORMANCE MEASURES

• Successful and timely completion of all assigned tasks and objectives.
• Effective problem solving through use of 8D/5 WHY/CAR tools and utilize critical thinking techniques.
• Effective communication, both inside and outside of the department.
• Attendance and punctuality record. 

EDUCATION AND EXPERIENCE

• 3+ years of quality assurance experience.
• High school diploma or equivalent.
• Bachelor's degree preferred.

SKILLS (Language, Mathematical, Reasoning, Other)

• Ability to use computer equipment and software applications (Microsoft office products, siffron quality system software).
• Strong experience to use calibrated measuring equipment including a VMM, caliper, weight scales, and all basic quality tools.
• Familiar with ANSI sampling plans and general quality theories outlined by ASQ.
• Excellent problem solving and critical thinking skills.
• Structured, systematic work skills and habits required.

CERTIFICATES, LICENSES, AND/OR REGISTRATIONS

• ASQ Certification Preferred or 1-2 years quality inspection experience

  WORKING CONDITIONS/PHYSICAL DEMANDS

• Able to work independently without direct supervision.
• Able to travel domestically to suppliers and siffron partners for audit and inspections as required
• Ability to handle multiple tasks.
• Lifting due to inspection of product (to 50 lbs.)
• Standing/stooping while inspecting product.
• High energy level to meet deadlines/schedule. 
• Ability to work in fast-paced environment with overtime.