We work with hundreds of the world’s most respected consumer brands – companies like Garmin, Carhartt, Purina, Ariat, TaylorMade, Brooks, and more, as well as retailers like REI and Dick’s Sporting Goods – to engage influential everyday experts, and to build, track and reward their helpful expertise.

At ExpertVoice, we are proud to have cultivated a community of individuals who embody our core values. Expertvoicers are authentic, driven, and bold. We believe that our people are the heart and soul of our organization, and it is their commitment to these values that drive our success. When you join ExpertVoice, you become part of a team that is united by a shared passion for excellence and a desire to make an impact. We are also individuals, with different schedules, locations, and demands. We believe deeply that each of us should have the freedom to work where and when it’s best for our own respective lives. Bottom line, we are results-oriented, but we have ultimate flexibility on how to make it happen. 

ExpertVoice is looking for a Customer Success Associate.  You will play a crucial role in executing & analyzing ExpertVoice sold campaigns, programs, and initiatives. Primary responsibilities are to ensure execution of all day-to-day activities and wow our client partners with insights and optimization recommendations. This person would work closely with our clients and many internal teams, including sales, professional services, marketing, and product development.

Your primary responsibilities will be:

You will serve as the execution and optimization point of contact for a portfolio of ExpertVoice clients. You will interact with your book of client partners regularly via the phone, video conference and email (some travel for face-to-face trade shows and headquarter visits is possible), and help the client execute best practices, and deliver results from their service.

Responsibilities:

• Analyze performance reporting to craft actionable insights & optimization recommendations for our brand clients
• Achieve quarterly goals that include growing Year over Year invoiced revenue
• Work closely with an Account Executive and Project Manager to execute and launch client projects including custom content builds, marketing campaigns, and other integrated marketing initiatives
• Explain usage statistics, give insights, and work proactively with the Account Executives to drive client ROI
• Serve as the execution point of contact for a book of client partners
• Organize and lead client-facing platform training to increase knowledge and elevate clients' understanding of internal and external tools; including but not limited to, analytics training, sales rep training, order processing, etc.
• In collaboration with the Account Executive, help build and maintain a master calendar of events for each client, planning out promotional activities for the year
• Report client status and feedback to appropriate internal ExpertVoice teams
• Keep detailed track of main contacts and key personnel changes
• Travel for face-to-face trade shows, client headquarter visits, as well as company-wide quarterly meetings is possible
• Meet and exceed quarterly team initiatives and objectives

Skills:

• Storytelling with data
• Strong interest in working in a creative, fast-paced environment
• Helpfulness – help co-workers, clients and everyone succeed. “That’s not my job” is not in your vocabulary
• Hustle – Don’t let obstacles or any excuses stop you from getting the job done
• Teamwork – must work closely with internal teams to execute projects
• Time Management skills – Organize day-to-day tasks with proper priority
• Professionalism – Both internally and externally
• Coachable/Teachable – a desire to always be learning and getting better
• VERY Strong attention to detail and organizational skills
• Strong oral and written communication skills
• Strong internet/online skills
• Listening - Exhibit strong listening skills
• Familiarity with Salesforce, EXCEL, Google Suite, Outlook, Slack. 
• Ability to interact with diverse groups of technical and non-technical people
• Creative problem solver
• Self-motivated and proactive
• Entrepreneurial mindset

The Ideal Candidate will have: 

• 1-3 years of account management experience and/or Customer Success experience for a high-tech software-related firm
• Experience with direct B2B client communications

The benefits of being on the ExpertVoice team:

The targeted pay range for this position is $58,000 to $65,000 plus participation in the Company performance bonus plan. 

·  Flexible PTO 

·  Medical, dental, vision, FSA, life insurance, and long-term disability

·  Paid maternity and paternity leave

·  401K (with match)

·  Freedom to work from all 50 states

·  And finally, our clients frequently extend their incentive purchase programs to our employees

About ExpertVoice

ExpertVoice is a platform designed to connect brands with knowledgeable and influential experts in various industries from outdoors and pets to nutrition and fitness. More than 900 leading brands harness the power of these experts to drive product advocacy, generate authentic content, increase brand awareness among target audiences, and drive sales.

ExpertVoice is proud to be an equal-opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, or Veteran status.

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