Salary Range: $43,452 - $47,797 per year (paid hourly as $20.89 - $22.98 per hour)

Schedule: Monday – Friday,7:30 AM - 3:30 PM

Job Summary:

The Program Assistant plays a critical role in providing administrative support for the WFD program and creating an environment that is safe and welcoming and upholds the core values and mission for the SFH WFD. Acting in a warm, engaging, positive, and proactive way, the Program Assistant provides assistance, information, encourage individuals who are homeless to see the intersection between employment and housing, and, when appropriate, connects them to staff efficiently and effectively for further support. The Program Assistant works closely with an integrated team of service providers across the agency that is committed to stabilizing homeless adults in income, behavioral health and housing.  

Essential Duties/Responsibilities:

• Welcomes all visitors and orient them to the site/space and services.  Acts as the information hub and main contact point for general department inquiries. 
• Distributes and accepts program applications and sets up appointments for program participants as needed. 
• Provides an initial assessment of visitors’ eligibility and interests to connect them with Intake Coordinator and/or other internal SFH services, and provides information on community resources such as MassHire centers.   
• Responsible for creating a welcoming atmosphere in the front area of the floor.  
• Checks in all Moving Ahead Program students upon arrival.  Assists the students as needed.
• Responsible for coordinating all aspects of MAP graduations including scheduling, sending out invitations, creating MAP certificates and Graduation Program, ordering of food and supplies, connecting with IT for setting up technical support, etc.
• Provides follow up retention outreach and support for former clients.  Maintains spreadsheet of contacts and enters interactions into Clarity.
• Responsible for setting up and maintaining regular Alumni Advisory group meetings. Responsible for tracking and ordering office and food supplies, in compliance with department and agency guidelines.  
• Answers and directs telephone calls, emails, faxes and mail. maintains up-to-date and accurate records and enters data in all applicable databases.
• Collaborates proactively with colleagues within the department as well as across SFH departments. 
• Works as part of a team with Program Assistants from Behavioral Health and Housing to ensure consistency across departments.
• Support  coverage of Studio Shine as needed.
• Support WFD staff with projects as needed.
• Adheres to agency code of conduct. 
• Performs other duties as assigned 

• High School Diploma or equivalent required. Further education in a human service field a plus.
• Experience with providing direct service in a human service setting preferred.
• Administrative Support and Customer Service experience preferred.  
• Experience working with people who have experienced homelessness preferred. 
• Lived experience of homelessness and/or recovery a plus.
• Bilingual in Spanish required.

SFH is an Equal Employment Opportunity Employer is committed to a diverse and inclusive workforce where all staff can reach their fullest potential. We welcome – everyone who have lived experience of homelessness and/or recovery, and those who have faced historic barriers to competitive employment, in particular Black, Indigenous, and People of Color (BIPOC), and those who are multi-lingual or multi-cultural and members of the LGBTQ+ community.

Reasonable accommodations may be made to enable individuals with disabilities to perform these duties.

This job description is subject to change and does not restrict management’s right to assign or reassign duties and responsibilities .to this job at any time