Technical Service Manager – West
OH
Job Type
Full-time
Description

Travel Required 


Battle Motors prides itself on delivering efficient, effective solutions for the heavy-duty work truck industry.   With the evolution of our new EV (Electric Vehicle) technology, we are growing faster than ever. 

  

At Battle Motors, we believe the most fulfilling place to work is where extraordinary people collaborate to solve difficult problems.

  

The Technical Service Manager is responsible for managing the technical service and support within a specific region and ensuring that the dealer technicians and customers receive timely and quality service and support. The Technical Service Manager reports to the Regional Service Manager and supervises the Technical Service Representatives. The Technical Service Manager oversees the technical service activities, resources, and policies within the region and ensures that the technical issues and inquiries are resolved effectively and efficiently. The Technical Service Manager also evaluates and improves the technical service processes and procedures within the region and implements best practices and initiatives.


· Manage the technical service and support within a specific region and ensure that the dealer technicians and customers receive timely and quality service and support

· Oversee the technical service activities, resources, and policies within the region

· Ensure that the technical issues and inquiries are resolved effectively and efficiently

· Supervise, coach, and develop the Technical Service Representatives and their teams

· Evaluate and improve the technical service processes and procedures within the region and implement best practices and initiatives

· Monitor and report on the technical service metrics and performance within the region and take corrective actions as needed

· Collaborate and communicate with other regions and departments

· Support the Regional Service Manager in managing and coordinating the technical service operations

· Stay updated on the technical trends, best practices, and customer needs

Requirements

  

· Bachelor's degree in engineering, business, or related field preferred.

· At least 3 years of experience in technical service management, preferably in the heavy duty truck industry

· Proven track record of managing and leading a technical service team within a region

· Strong knowledge of technical service operations, processes, and standards

· Excellent communication, presentation, and interpersonal skills

· Technical thinking, problem-solving, and decision-making skills

· Customer-oriented, results-driven, and collaborative mindset


Ability to travel frequently and work under pressure 


This position will adhere to the Battle Motors Environmental Health and Safety Program by following all safety rules, procedures, practices, training, and safe use of equipment; this includes use of personal protective equipment (PPE) as required. This individual will work in a way that stresses the importance of preventing injury, accidents, or illnesses to themselves or co-workers by correcting or reporting unsafe situations, incidents, or occurrences to their supervisor immediately.


Battle Motors is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, age, national origin, or any other status protected under federal, state, or local law.


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