The Partner Success Manager will be responsible for providing exceptional service and training for our clients.   You are a tour de force when it comes to managing executive-level relationships and driving overall account satisfaction, growth, and retention. You aren’t shy about calling, emailing or even occasionally meeting a client in person to build a long-term relationship. You will be expected to be a leading expert in friendly, fun, service and have an in-depth knowledge of hospitality revenue management. 

Responsibilities:

• Manage 150-200 client partners, ensuring successful adoption and usage of the dashboard.
• Collaborate with the Partner Success team to meet client goals and deadlines.
• Create data-driven narratives to boost client engagement and dashboard usage.
• Maintain regular communication, fostering strong client partnerships and understanding evolving needs.
• Stay informed on industry trends to enhance service and product offerings.
• Advocate for clients' needs, working with the Product team to implement solutions.
• Develop and optimize new client retention strategies and processes.
• Provide frontline support and resolve client issues.
• Deliver weekly updates on client satisfaction, repeat business, and team goals.
• Work with other departments to ensure top-tier project execution and high client retention.
• Promote Key Data’s vision and products within the vacation rental community.

 Key Data benefits include:

• Company-paid individual health and dental insurance
• Long term disability insurance under the company’s standard group plan
• $50,000 life insurance policy
• $200 towards an annual gym membership
• Company-paid holidays
• Eligibility for 401(k) pension plan with 3.5% employer match. No vesting period for employer match.
• $75/month mobile phone and voice/data plan reimbursement.
• $50/month Internet reimbursement
• Flexible PTO policy
• Professional/Personal Development Day on Fridays

• Remote position (US: Working in Eastern and Central Time Zones).
• Additional language skills (Spanish or Portuguese) are a plus.
• 2+ years of experience in vacation rental or hotel/resort revenue management.
• Data-driven mindset with a focus on client business growth.
• Proactive in ensuring client happiness, with attention to detail and creative problem-solving skills.
• Excellent interpersonal and communication skills.
• Comfortable with change and excited about contributing to a growing startup.
• Proficient in Google Suite and CRM programs (ChurnZero, Hubspot, Slack, Confluence, ClickUp).
• Should live in EST or CST timezone

Cultural Competencies

• We Put People First
  • Prioritize employees by investing in their learning, well-being, and growth.
  • Recognize, reward, and empower team members to achieve purpose and balance.
• We Are Customer Obsessed
  • Focus relentlessly on solving customer challenges and helping them succeed.
  • Deliver high-quality data, products, and services that exceed expectations.
• We Are Direct, Kind, Open, & Empathetic
  • Foster a transparent culture where all ideas, concerns, and thoughts are welcome.
  • Use empathy and clear communication to drive innovation and empowerment.
• We Boldly Challenge the Status Quo
  • Encourage creativity and innovation by questioning the conventional.
  • Stay proactive, embracing change to improve continuously and achieve growth.
• We Take Ownership
  • Act like leaders, taking responsibility and making impactful decisions.
  • Approach challenges with initiative and persistence to unlock customer value.