Alacrity Solutions

Operations Regional Field Manager - Auto Claims

About Alacrity Solutions

Alacrity Solutions is a full end-to-end provider delivering streamlined insurance claims, repair, and recovery solutions. As one of the largest independent providers of insurance claims services in North America, we provide property, auto, heavy equipment, and casualty claims management services. Our staffing capabilities, temporary housing services, managed repair network, and subrogation services support a fully integrated solution for all your needs from first notice of loss through completion of repairs. By assembling the best service providers through strategic acquisitions and relying on the right talent, Alacrity Solutions provides consistent, professional, and scalable services throughout the entire claim handling and resolution process. To learn more, visit www.AlacritySolutions.com. 

The objective of a Regional Field Manager is to oversee and manage the operations of the division within a specific region. This role involves direct management of regional office managers and appraisers, ensuring that they handle files proficiently and effectively. The manager is responsible for implementing policies and procedures aimed at enhancing overall performance, aligning with the division’s objectives and client Service Level Agreements (SLAs). The manager’s performance is gauged based on the achievement of divisional goals and responsiveness to the client base executed within the company competencies and objectives. Collaboration with other departments and managers is crucial to ensure the attainment of the division’s targets. This position necessitates a comprehensive understanding of the insurance industry and the ability to communicate effectively with a variety of stakeholders, both within and outside the organization.

WHAT WE ARE LOOKING FOR:

Essential Functions  (Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.)

• Responsible for compiling and submitting daily, weekly, and monthly regional reports to management with the ability to communicate performance clearly and concisely department’s objectives. 
• Strong leadership and management skills are essential for leading and managing a team of field appraisers and technicians. Feedback to Appraisers during performance reviews should include metrics such as QC reviews, KPI dashboard metrics, and cycle time Strong analytical and problem-solving skills: The ability to analyze claims data and make sound decisions based on that analysis is crucial.
• Strong organizational skills: The ability to keep track of multiple claims and ensure that they are handled efficiently and effectively is important. Collaborate with and work alongside other departmental units to achieve stated Operations      objectives.
• Willingness to travel: An Operations Regional Field Manager may be required to travel within the assigned area frequently to assess claims and manage teams in different locations.
• A commitment to achieving success through a structured methodology by using action plans and reporting tools to organize and run the business.
• Regular and reliable attendance is an essential function of this position.

Competencies

• Operational decision making.
• Aligning performance with success. 
• Detail-oriented planner with the demonstrated ability to communicate and respond effectively and efficiently while maintaining flexibility, a good attitude, and most importantly professionalism under pressure.
• Excellent interpersonal, communication, problem solving and customer service skills.
• Strong organization skills with the ability to multitask.
• Ability to make sound decisions and act with discretion.

Supervisory Responsibilities

• Oversee the daily workflow of the department.
• Provide constructive and timely performance evaluations.
• Handle discipline and termination of employees in accordance with company policy.
• Clearly and concisely communicate the regions performance against the departmental objectives.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. 

Physical & Mental Demands

The physical demands described here are representative must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee must occasionally lift and/or move up to 15 pounds. 
• Specific vision abilities required by this job include close, distance and peripheral vision, depth perception and the ability to adjust focus.
• While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk and use hands to handle or feel.
• Ability to read, analyze, and interpret financial reports, and legal documents, respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. 
• Ability to work with mathematical concepts such as probability and statistical inference and apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to define problems, collect data, establish facts, draw valid conclusions, interpret technical instructions in mathematical form and deal with abstract and concrete variables.

Required Education and Experience

• Strong understanding of customer and market dynamics and requirements.
• Must possess a high level of professionalism; interact with staff at all levels within the organization and ability to maintain      confidentiality. Excellent interpersonal, verbal, and written communication skills.
• Proficiency with Microsoft Office Suite including Excel, Word, PowerPoint, Internet, Outlook, Visio, and strong typing skills. Experience with Smartsheet a plus.
• Intermediate to advanced computer skills.
• Work schedule must be flexible to changing task requirements.

Preferred education and experience

• Bachelor’s degree or equivalent with 5 years of insurance and leadership experience preferred. 
• Prior supervisory/people leadership experience preferred.

Starting salary range:

• $80K - $120K (bonus eligible)

Job Specifics:

• Fully Remote (equipment stipend provided)
• Salaried Exempt - Full-Time (Core Working Hours: M-F, 8am-5pm CST)

Travel Required

• Up to 20% travel. Willingness to travel and work in a nationwide team of professionals.

Why Choose Alacrity?:

• Benefits Package including: Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance, and an Employee Assistance Program
• HSA Bank with selection of High Deductible Health Plan
• 401K plan options
• Flex Time
• Paid Holidays

Affirmative Action/EEO Statement

Alacrity is an equal opportunity employer and is committed to providing employees with a work environment free of discrimination and harassment. All decisions pertaining to an employee’s employment are made without regard to race, color, religion, sex (including sexual orientation, pregnancy, childbirth), gender, gender identity or expression, age, national origin, ancestry, physical or mental disability, medical condition, reproductive health decisions, veteran’s status, genetic information, creed, marital status, disability, citizenship status, or any other characteristic protected by applicable law.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training. Alacrity Solutions makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, please refer to our EEO policy. 

How Long We Retain Personal Information:

We will keep your personal information for as long as necessary to fulfill legitimate business purposes and in accordance with applicable laws.