Small Business Program Coordinator
Job Type

Location: SeaTac, WA

Salary Range: $55,000 - $60,000

Reports To: Abokor Isaak, Small Business Program Manager

FLSA Status: Full Time, non-exempt 

About the Organization:  African Community Housing & Development (ACHD) is a culturally specific, community founded organization led by visionary Black women and a community Board of Directors. ACHD works towards an informed African Diaspora immigrant and refugee community that is engaged in the holistic development of families, communities, and environment. ACHD focuses on equitable and culturally relevant health, legal, and educational services; housing stability and economic development; and land-use, real estate, and property development. ACHD staff speak a collective 12 languages, and the majority identify as Black, Indigenous, or People of Color.

 About the Position: The Small Business Program Coordinator will serve the African Diaspora immigrant and refugee small business community. The role will provide culturally relevant case management, assist entrepreneurs with applications, help business owners navigate complex government environments, and conduct community outreach and education. This position will become an organizational expert on small business systems navigation, especially as relates to food-related small business, and will work closely with the Farmers Market & Food Access Manager to ensure holistic support for food-based small businesses owned by immigrants, refugees, and Black, Indigenous, and People of Color. 

 Note: ACHD emphasizes a highly collaborative approach that is rooted in equity. Supervisors are to lead with equity and humbleness, recognizing that each staff member brings a highly valuable and essential background and perspective. Accordingly, supervisors are also accountable to staff members, working to ensure they (supervisors) are meeting the needs of staff and providing a healthy and safe environment where feedback and learning is two-way. In other words, supervisors should work to build a positive environment where staff and supervisors learn together, and mistakes are considered a healthy part of personal and professional growth. African Community Housing and Development does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.


 Position Duties: 

• Serve as first point of contact for small business owners seeking assistance; conduct initial intake and needs assessments 

• Conduct culturally relevant community outreach to increase community knowledge of the program 

• Manage program budget and provide narrative and financial reporting for funders 

• Help community members understand the resources available to them within ACHD and at partner nonprofits 

• Host regular workshops and webinars on small business-related topics 

• Continuously seek out additional training and education to remain up to date on best practices and resources available to small businesses 

• Work closely with interpreters and case managers to holistically meet community member needs and ensure coordination of high-quality, culturally responsive social services 

 Required Qualifications: 

• 3+ years of case management, social work, small business support, or direct service nonprofit work experience 

• Experience working with small businesses/entrepreneurs 

• Knowledge of Microsoft Office suite, specifically Excel, Teams, Outlook, and Word • Ability to take initiative, self-starter 

• Strong communication skills, both written and verbal; public speaking skills 

• Enthusiastic learner who continuously seeks to expand knowledge and expertise 

• Ability to work compassionately and respectfully with diverse array of community members 

• Ability to handle multiple tasks and demands, establish priorities, manage deadlines, and work effectively in an energetic environment 

• Proof of COVID vaccination and background check will be required 

Preferred Qualifications: 

• Experience working with the African Diaspora immigrant and refugee community 

• Fluency in an African language, especially Somali, Amharic, Tigrinya, or Swahili 

• Bachelor's or master’s degree in social work, nonprofit management, business, or related field 

Supervisory Responsibilities:  

This position does not have any supervisory responsibilities.