Steinway & Sons is seeking a Spirio Engagement Coordinator to work with institutions on implementing Spirio, our player piano system.

This role is responsible for supporting the implementation of Spirio at institutions who own a Spirio, to ensure Institutions are optimizing the Spirio technology and functionality for masterclasses, distance learning and other applications.

Main Responsibilities:

• Provide after sales service to Spirio owning institutions
• Ensure institutions are set up with the proper technical equipment and have the necessary bandwidth
• Build and cultivate strong long-term relationships with Spirio owning institutions
• Train and education institutional staff and technicians on how to use Spirio
• Communicate and be the point person for rolling out updates and new technologies to institutions
• Create and lead Spirio Institutional user groups
• Be knowledgeable about Spirio and identify opportunities for institutions to use Spirio
• Build relationships and engage with institutions on many different levels

Position Qualifications:

• Bachelors’ degree required, masters a plus
• Background in music, especially piano
• Superior communication, planning, creative problem-solving and organizational skills
• Technology experience
• Highly motivated self-starter with the ability to work independently and drive new business
• Strong, engaging executive presence and a passion for higher education required
• This position requires some domestic travel ~1x per month.

The estimated annualized base salary range for this role is $50,000-$55,000. Compensation will vary based on skills and experience. New employees are eligible to participate in a robust benefits package on first day including medical, dental, vision, FSAs, generous 401k contribution, paid holidays, vacation and sick leave, professional development, and more.