The Field Service Engineer is responsible for customer technical support. This includes providing support via phone calls, emails, and traveling to customer sites to install, repair, or conduct preventative maintenance on our instruments. In addition, the FSE will train customers to use our instruments. This position is home based and requires frequent travel, up to 80% of the time in their assigned region, with some travel outside of their region.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

o Successfully complete new instrument installations, instrument upgrades, preventative maintenance, repairs, troubleshooting, and other related service functions

o Timely communication with customers, Team Leads, and office staff

o File field service reports upon completion of all service, installation, and support jobs

o Maintain positive relationships with customers through consistent and prompt communication

o Maintain limited parts inventory for common service and maintenance items

o Assist with regional trade shows and sales support

o Other duties as assigned

COMPANY VALUES:

o Accountability: Doing what you say you will do. Owning the outcome. Being responsive. Providing timely, through follow up on requests.

o Excellence: Performing at a high level every day and continuously improving processes for efficiency and effectiveness. Being focused on results.

o Integrity: Always doing the right thing. Being lawful, ethical and true to yourself and your team.

o Innovation: Making our products, services and business processes better every day. Evolving our strategy to keep up with customer needs and the ever-changing external environment.

o Teamwork: Helping each other be the best we can be. Lending a hand even in areas outside your job description. Synergizing efforts.

• Two years’ experience with automated electro-mechanical instrumentation preferred
• Two years’ experience in overnight travel for field service work
• Two year technical degree or equivalent technical experience
• Valid driver’s license
• Strong technical problem solving, interpersonal, and communication skills
• Ability to read and utilize electrical schematics and mechanical drawings
• Strong mechanical skills, use of hand tools including soldering equipment, multimeter and oscilloscope

PHYSICAL REQUIREMENTS: the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position frequently requires standing, sitting, walking, reaching, talking, hearing and operation of motor vehicles.

• This position occasionally requires finger dexterity, climbing, crawling, lifting (average weight of 20lbs) and visual acuity.