Position Overview:

The DC Fulfillment Center Supervisor is responsible for providing the leadership and direct supervision over the warehouse associates assigned to their specific work team. As the Team Lead Supervisor, you will be called upon to oversee, coordinate, and direct the team’s work performance in accordance with the Company’s Standard Operating Procedures (SOPs) and HR protocols. You will be required to coordinate with your DC Manager and other Senior Management to plan efficient usage of the labor resources available and to make labor shifts as prioritizations within the operations change. You will be expected to assist the team by performing various work task duties in support of meeting the processing of internal and external customer orders correctly and on time. This role has an administration function which requires daily recording and reporting of work performance achievements verses team performance KPI’s.  

Responsibilities: 

• Responsible for the overall performance and achievement of the daily productivity requirements of your work area team.  
• Acts as a team builder who plans, staffs, directs, and ensures the efficient operation of the team. Schedules staffing levels based on work need. 
• Responsible for ensuring that your employees are working in compliance with the company’s Code of Conduct.
• Take the appropriate steps to coach, council, and discipline employee behaviors and work performance as required and directed in coordination with HR
• Communicate all employee conduct and performance issues with the DC Operations Manager and HR prior to taking specific actions with the employee.
• Ensure compliance by all team members that their work is being performed consistently to the standards as outlined by the work task SOPs.   
• Provides regular oversight, feedback and retraining as needed to help team members develop and improve.  
• Ensures compliance by all team members to company safety, equipment, and housekeeping policies.
• Maintain proactive communications with your team members, other Team Leads, and your direct supervisor during the work shift.  
• Hold Team meetings with employees to communicate goals and objective as well as provide training in new SOP’s or related topics.
• Responsible for the receipt of all Inbound container receiving and special projects that relate to customers/products that are handled from DC
• Ensure all supporting paperwork has been prepared in advance and the work area is organized and ready to begin the operation.
• Ensure products are offloaded, organized, counted, and placed into the proper storage locations for either restock and or overstock.
• Verify all counts and any variances and communicate to the DC Operations Manager and other supporting functions if problems are noted.
• Provide daily oversight of the outbound order Pulling/Packing/Shipping teams including planning for the appropriate staffing levels necessary to achieve the daily work plan across all customer sales channels.
• Responsible for ensuring all SOP’s are being followed and that time metrics for each operation is being tracked and recorded. Most of shipments will be truck load and multi truck load and will require specialized packing and labeling standards.
• Record and communicate any process exceptions or failures to the Operations Manager and all other appropriate departments in a timely manner.
• Ensure accurate supporting paperwork is submitted to the dedicated Strategic Account Specialist in a timely manner.
• Responsible for implementing and maintaining employee cross training efforts to ensure a flexible and competent workforce is in place.
• Ensure all employees operating equipment have received the proper training and certifications prior to allowing them to operate any equipment within the facility.
• Ensure all employees are follow safety procedures, such as the use of safety harnesses or seat belts, when operating equipment.
• Ensure proper documentation, counseling, and retraining in all instances where an employee has violated a safety policy.
• Notify the company’s HR safety administrator of any violations in safety compliances.
• Maintain the cleanliness standards of the DC facility daily.
• Set a house keeping schedule for each area and assign responsibilities for keeping the area clean and free from dust, trash and debris.
• Ensure that products are neatly stacked within the shelving and that boxes are regularly dusted.
• Cross trained to be capable of assuming the lead supervisory responsibilities in the absence of another team lead supervisor.  
• Perform various other warehouse task responsibilities as assigned.

Requirements:

• High energy level with a personality that is centered around successfully achieving goals and metrics.
• Displays leadership in a tactful, mature, and flexible manner.  
• Maintains professional and courteous relationships with all warehouse associates while positioning themselves in a leadership supervisory position.
• Good communication skills, both written and verbal, with the ability to work with diverse personalities and backgrounds.
• Strong planning, multi-tasking, and administrative skills including the use of computers, email, and MS Office software programs.

Education and/or Work/Skill Experience

• High school diploma or general education degree (GED).
• Minimum one to three years direct warehouse experience in a fast-paced manufacturing or distribution environment where small parcel and LTL/LT customer order processing occurs
• Previous supervisory experience managing 3-10 team members.
• Familiarity with distribution software systems highly preferred
• Equivalent combination of education and experience. 

Other:

• Incumbent work hours/schedule and/or shift are subject to change based on business needs and Management discretion
• Other duties may be assigned as business necessitates
• Company has a “Zero Tolerance” policy regarding insubordination and/or refusal to carry out work as directed. This can result in immediate separation of employment
• Complies with Dress Code of Business Casual Attire

Language Skills: Ability to read and write in English. Ability to effectively articulate and present information and respond to questions from Management in a professional manner.

Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations within ADA guidelines that do not cause Company excessive expenditure(s) may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to have manual dexterity and written, verbal & auditory skills. The employee is regularly required to stand, walk and sit during the workday. The employee is occasionally required to lift and/or move up to 50 pounds. Any additional weight to be lifted should only be accomplished with assistance. Specific vision abilities required by this job are close vision and distance vision. The employee is expected to handle occasional high stress projects/situations as needed due to work to be accomplished, deadlines to meet, etc. Employee must be able to accommodate the requirement of public transportation of any type, in role, to get to/from employment/other offices in a timely manner, as scheduled. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the daily work environment is usually moderate and could possibly change during the business day.

Job descriptions are used for informational purposes only, are not to be considered all-inclusive of responsibilities within a position and may change periodically with or without notice. In addition, we reserve the right to add, delete, change duties, formally or informally, verbally or in writing, at any time for any position. Job descriptions does not alter the “at-well” policy of the Company meaning that the Employee or the Company can separate employment at any time, for any reason, with or without cause. The provisions in the job description do not constitute a “contract of employment” with Employee or anyone else for any fixed period of time, either expressly or by implication. The Company subscribes to the tenets of Federal laws, Regulations and Executive Orders and the laws of the States and Municipalities in which we conduct business regarding Equal Employment Opportunity. We are committed to hiring and developing the most qualified people from the available work force in the communities we serve. It is our policy in all personnel actions, including recruiting, hiring, training, promoting, and compensating, to ensure that Employee and potential Employees are evaluated on the basis of qualifications and ability, without regard to race, color, religion, creed, gender, national origin, age, disability, service in the United States Armed Forces, veteran status or any other legally protected characteristic. We recognize that our workforce and clientele are comprised of a diverse blend of people with different backgrounds and perspectives and we value and promote diversity.