ZACH is a non-profit organization that creates intimate theatre experiences that ignite the imagination, inspire the spirit, and engage the community. The School Show Associate provides quality customer service through interactions with teachers, school administrators, and parents of students and offers assistance in booking field trips. This role requires an expert communicator with the ability to work in a fast paced environment while giving courteous service. The School Show Associate works closely with the Group Ticketing Coordinator, as well as Education and Marketing departments to ensure a quality experience for all attendees. This is a seasonal position, working approximately 12-15 hours per week to assist with school shows from August until May.

ESSENTIAL FUNCTIONS:

• Effectively communicates with school administration and teachers via phone and email during the reservation process
• Answers questions and/or concerns facilitated by the school in a courteous and timely manner via phone and email
• Processes school show reservations in the Tessitura ticketing system, updating reports, and maintaining contact with scheduled schools throughout the booking process, including follow-up calls and emails
• Drafts and executes reminders, invoices, and receipts to secure payments on time, working closely with the Group Ticketing Coordinator to ensure all entry is correct
• Follows up to finalize pending completion of sales and execute post-show procedures in a timely manner
• Provides on-site support for both morning and afternoon school shows by checking in schools and assisting Front of House with any immediate needs
• Participates in cross departmental communication & collaboration with both the Front of House and Education Departments

EDUCATION AND EXPERIENCE: 

• High School Diploma; Associate degree (preferred)
• Experience in customer service and sales
• Working knowledge of school operations (preferred)

KNOWLEDGE, SKILLS, AND ABILITIES: 

• Proficiency in Excel, Word, Google suite, others as needed
• Excellent customer service experience
• Working knowledge of Tessitura (or equivalent CRM System) is helpful, but not required
• Strong communication skills
• Works well independently and on a team
• Deals with change effectively
• Ability to perform all work with a direct reflection of the vision, mission, and values of ZACH Theatre

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

This is an on-site, campus-based role. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Must be able to be on the computer and talk/listen on the phone for long hours, interact with patrons, and work in close proximity to other coworkers
• Must have reliable transportation and the ability to work with a flexible schedule and the ability to work mornings (required)
• The noise level in this work environment is typically moderate and can be high

ORGANIZATIONAL RELATIONSHIPS:

Reports to: Box Office Manager

Supervises (if any): 

Supports: Marketing, Education

Peer collaboration/communicates with: All Departments

This is a part-time, non-exempt position. 

ZACH is committed to ensuring an equitable and inclusive workforce and we strive for a team that reflects Austin’s diverse culture. All applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, disability, sex or age.