EOI Service Company, a national benefits communication and enrollment firm, has a unique opportunity for a bswift Systems Analyst in our Anaheim (or a remote location). This is an exciting opportunity to build a career in a fast-paced and growth-oriented environment.

The Systems Analyst will be an integral part of EOI’s information technology team, leading efforts to utilize technology in client annual benefits enrollment projects. This position is client facing, with daily interaction with clients, brokers, insurance carriers, and our internal client management team. This individual will report directly to our Director of Technology.

Supervisory Responsibilities:

• None.

Duties & Responsibilities:

Support bswift technology implementations, in accordance with company standard operating procedures, processes, and documentation. This includes:

· Coordinates with managers and users to identify systems problems; assesses severity of the issues and prioritizes responses as appropriate.

· Partner with project coordinators and other internal and external team members and clients as part of new implementation and ongoing client support duties

· Manage client import/exports, payroll/carrier files, and discrepancy reports

· Provide on-call technical support and responses to inquiries regarding EDI vendor feeds

· Actively solve data production technical problems, working to reduce future technical errors by partnering with team members to discuss actionable resolutions

· Routinely conduct analysis of data transactions

· Make recommendations for the resolution of production problems

· Work with third-party compliance approval

· Quality and control management of bswift

· Training client HR partners on bswift software and processes

· Maintain bswift system for accuracy

· Audit excel and text files

· Knowledgeable in Visual Basic scripts but not limited to that language

  Required Skills/Abilities: 

· Excellent case building skills using the bswift platform

· Excellent EDI and Reporting building skills using the bswift platform

· Excellent verbal and written communication skills. 

· Excellent interpersonal skills with a proven ability to collaborate with a team.

· Excellent analytical and problem-solving skills.

· Extensive knowledge of computer systems and programming.

· Excellent organizational skills and attention to detail.

· Proficient with Microsoft Office Suite or related software.

· Proficient with or able to quickly learn systems and software used by the organization.

· Familiarity with standard concepts, practices, and procedures within the benefits management and administration industry

· Excellent communication, project management, time management, planning, organization, and multitasking skills

· Exceptional customer service with internal and external team members and clients involving email, phone and in-person communications

· Proficiency in Microsoft Excel, Microsoft Access, and Word

· Ability to perform a variety of tasks while managing priorities to meet internal and external client deadlines within results driven environment

· Ability to work well under pressure, especially during high volume client implementation periods

· Ability to work with different internal teams to deliver results to clients in a professional manner

· Ability to listen to feedback and adjust communication style dependent upon the audience

· Ability to think critically and develop creative business solutions to meet clients’ needs

· Ability to identify and implement process improvements

· Proven analytical, evaluative, and problem-solving abilities

· Keen attention to detail

Education and Experience:

· Bachelor’s degree in Computer Science or related field required; Master’s degree preferred.

· Three to five years of information systems experience preferred.

Physical Requirements: 

· Prolonged periods sitting at a desk and working on a computer.

· Prolonged periods of time staring at a computer screen.

· Must be able to lift up to 20 pounds at times. 

· Periodic bending, stretching, and reaching.

EOI is a small company that offers a career path including engagement with senior leaders, participation in company innovation, broad exposure to the industry, and opportunity to learn. We offer competitive benefits, a flexible and casual work environment, and extensive opportunity.

Job Type: Full-time