The Sales and Customer Support Associate performs the day-to-day activities to support the sales operations team by entering sales orders into the CRM system, tracking service contracts, track and manage international shipments and assisting customers and Sales Managers. 

This position is remote; ideal candidate will be located in Germany or UK.

Job Responsibilities:

• Enters sales orders into the Company’s CRM system (Salesforce) and provides confirmations/shipping information to customers. Ensures order documentation is SOX compliant. 
• Ensures completion of supplier set-up forms for new customers and performs set-up of new customers in Salesforce.
• Tracks and manages international shipments and ensures all documentation required for customs clearance are included and is accurate. 
• Works closely with shipping and customers to resolve and reduce custom clearance delays. 
• Maintains product warranty start and end dates in Salesforce.
• Enters and updates critical data in Salesforce to support sales team. 
• Resolves customer inquiries as it relates to purchase orders, requests for documentation, account setup and shipping/receiving or other customer requests through cases in Salesforce.  
• Facilitates internal requests for consumables for internal use and customer demonstrations. 
• Prioritizes instrument orders to customers based on customer requests. Coordinates critical information between specified departments to prepare and ship the instrument.
• Complies with all applicable policies regarding health, safety, and the environment.

• BS in business or related field and at least 2-4 years of experience in customer service or equivalent
• Must be proficient in speaking and writing in English 
• Demonstrated experience in Microsoft Office 
• Familiar with NetSuite (or other ERP system) and Salesforce (or other CRM) experience desired
• Excellent attention to detail and accuracy, with strong organizational, problem solving, and time management skills
• Customer oriented; colleagues and external customers
• Strong interpersonal and communication skills, both verbal and written
• Desire to learn new skills, be challenged, and continued growth 

The compensation package for this role includes a base salary range is $60,000 - $65,000 Euros  (depending on experience), annual bonus, and equity.