Case Manager, Supportive Services for Veterans and Their Families (SSVF)

Official Title: Case Manager, SSVF

Department: Veteran Services

Location: Palmdale

Supervised By: Program Manager

Supervises: N/A

FLSA Status: Non-Exempt

Salary: $23 to $25 per hour

Union: No

 ABOUT JVS SOCAL & SSVF

Founded in 1931, JVS-SoCal is a nonprofit, non-sectarian social service agency, providing job training, career services, mentoring and placement assistance to diverse and multicultural populations, transforming lives and empowering individuals to achieve dignity and economic independence through sustainable employment. JVS SoCal currently serves 40,000 to 50,000 clients annually at over 20 locations throughout Southern California. Join us in helping change lives together!

The Supportive Services for Veteran Families (SSVF) program is designed to provide supportive services to low-income veteran families at risk or experiencing homelessness. Its primary purpose is to help these families secure stable housing and prevent them from becoming permanently homeless. The program offers various services such as case management, temporary financial assistance, housing counseling, and referrals to community resources for employment/ training services or assistance with benefits.

DESCRIPTION

As part of the JVS So Cal Veterans Service Team, the SSVF Case Manager will be part of a dedicated, specialized, and passionate team focused on improving the lives of veterans experiencing homelessness. Utilizing a client-driven approach, the SSVF Case Manager leverages their experience, drive, and training to provide housing relocation and stabilization services. The SSVF Case Manager connects clients with services, provides problem-solving support, and helps clients develop the skills necessary to live independently. SSVF Case Manager will support Veterans through Los Angeles County, focusing on assisting Veterans and their families in securing and retaining housing and linking clients to community resources and other service providers. 

KEY RESPONSIBILITIES

• Through formal and informal assessment strategies, evaluate homeless veterans and families’ housing barriers and other social determinant needs. 
• Provide comprehensive case management services and support to homeless veterans. 
• Assists veterans in articulating housing goals and developing an action plan to secure or retain housing. 
• Assist veterans in building social skills to enhance safe and affordable housing acquisition and retention.
• Identify, create linkages to, advocate for, and coordinate services for veterans.
• Responsible for timely and accurate data collection and reporting into HMIS. Ensures that all work assigned is completed professionally and timely with high levels of data integrity. 
• Determine veterans’ eligibility for VA HUD VASH/SSVF, DMH, CoC, and other housing programs. 
• Assess veterans’ and families’ housing needs and preferences and assist in the search for appropriate housing, including filling out rental applications, interpreting leases, and understanding tenant rights and responsibilities. 
• Assist veterans and families in obtaining decent and affordable housing in the most integrated, independent, and least intrusive or restrictive environment by taking them out to view housing.
• Monitor and evaluate veterans’ progress, maintaining records in HMIS and other applicable program databases and paper records by adhering to program data collection and reporting requirements.
• Maintain compliance with agency and funder protocols and procedures and maintain confidentiality in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards. 
• Maintain compliance with funder and company Waste, Fraud, and Abuse policy. 
• Performs all other duties assigned as needed for the efficient operation of the program. 
• Responsible for meeting individual performance goals. 

• BA or BS degree in Social Work, Career Counseling, or other related fields (may be substituted for experience). Four years of case management or housing navigation experience may be substituted for the educational requirement.
• Must have a passion for working and connecting with Veterans.
• A vital customer service and counseling expertise to multi-task is required.
• Must have excellent communication skills.
• Timeliness and attention to detail are essential.
• Must take the initiative; must think outside the box and simultaneously be able to work as part of a team towards unit goals—three or more years of experience working with priority populations. 
• A background, experience in Case Management and/or Career Counseling, prior military experience, and experience in homeless services is preferred. 
• Proficient in Microsoft Office products, including Outlook, Word, Excel, and PowerPoint. 
• Be assertive, friendly, and willing to work flexible hours to meet objectives and goals.

PHYSICAL DEMANDS

While performing the essential functions of this job, the incumbent must be able to do the following: stand for extended periods; sit for extended periods; bend and reach for filing and other job-related functions; climb up and down stairs; bend, stoop, and lift to move and retrieve materials; pull, push, and lift; reach both above and below shoulder height.  Specific visual abilities include close vision, color vision, depth perception, and the ability to adjust focus. Must be able to visually inspect work. Manual dexterity to operate computer and other office equipment required. 

Will work in an office environment and travel to community partners and housing sites. Must lift 15 lbs. with a fair amount of sitting, answering telephone calls, and movement within the office. May be required to work some evenings and an occasional weekend day. Must be able to operate standard office equipment. A valid Driver’s License is required.

The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made.