Crosstown Concourse is looking for a proactive, charismatic communicator for a full-time Visitor Services Coordinator position. The ideal candidate is someone who thrives in environments where they can meet, greet and build relationships with people. Primary responsibilities include managing the front-of-house, central atrium area and welcoming visitors, residents, students and employees to Crosstown Concourse. 

The Visitor Services Coordinator must be outgoing and performs a high level of customer service and face-to-face communication with the public in the Central Atrium of Crosstown Concourse. This position is full-time, Tuesday-Saturday from 11:00-7:00, and requires a significant amount of time standing and walking. The position reports to the Concourse Property Manager. 

DUTIES AND RESPONSIBILITIES 

• Manage the front-of-house reception area in the Central Atrium, including public traffic, residential visitors and deliveries, and complete general administrative duties as assigned. 
• Proactively welcome guests to Crosstown Concourse in the Central Atrium area, answering questions and directing guests to their destination, whether to businesses, organizations or events/programming. 
• Take initiative to stay informed about the history of the building and development, all Concourse tenants (including locations in the building), programming, events, and organizational information in order to provide guests with a deep sense of hospitality and accurate information upon request. 
• Ensure proper layout, organization, and cleanliness of Central Atrium, including mobile signage.
• Manage common area message boards and Vestaboard (flip board at the reception desk).
• Manage the music and use of common area speakers.
• Work closely with security and property management to monitor activity and ensure adherence to behavior policies.
• Work closely with Crosstown High staff to monitor students in the central atrium area after school.
• Work closely with the Crosstown Arts events department related to events and pop-ups in the common areas, including managing the common area speakers before and after.
• Work with the Environmental Services staff to ensure cleanliness of central and east atrium areas.
• Coordinate the Photo Pass system for guests who are hosting photo shoots on site; this includes both personal interaction and data entry. 
• Coordinate building tours and groups (media, school field trips, new employee orientation, tourism groups, etc.).
• Change out weekly/monthly/quarterly flyers in the building.
• Replenish books in the Big Stair library; coordinate with the Memphis Public Library on scheduling and setting up for Storytime events.
• Assist with incoming deliveries and distribution of all packages and shipping. 

Crosstown Concourse is committed to supporting a diverse and equitable workplace. Applicants from traditionally under-represented and under-supported groups are encouraged to apply. Crosstown Concourse is committed to a policy of nondiscrimination and equal opportunity for all persons regardless of race, sex, color, religion, creed, national origin or ancestry, age, marital status, sexual orientation, gender identity, gender expression, and disability. 

SCHEDULE & REPORTING

• Full-time, Tuesday through Saturday from 11:00-7:00. This position reports directly to the Concourse Property Manager.      

QUALIFICATIONS 

• Must have excellent customer service skills. 
• Must possess a positive attitude. 
• Must be a confident public speaker, able to work with people from all ages and backgrounds. 
• Must be able to interact with various personality traits and continue to maintain a professional demeanor with staff and visitors alike. 
• Must be responsible, flexible, punctual, and able to work well under pressure. 
• High school diploma or high school GED required. 
• Minimum of two years of customer service experience. 
• Comfortable multitasking. 

BENEFITS AND COMPENSATION 

This is an hourly, full-time position eligible for all benefits. Pay rate commensurate with experience and skill level. 

About Crosstown Concourse:

Once home to Memphis’ leading employer, the historic 1.5-millionsquare-foot Sears, Roebuck & Co. warehouse and distribution center was built in 1927 and home to 1,500 employees who handled 45,000 orders daily. The building was abandoned in 1993 and stood vacant for more than 20 years, despite being one of Tennessee’s largest structures. Reimagined and reopened in 2017 as Crosstown Concourse, the 16-acre campus is now a vibrant community anchor that goes “beyond mixed use” and includes housing, commercial and non-profit offices, restaurants and retail, as well as arts and culture, health and wellness, and educational tenants. The biggest adaptive reuse initiative in Tennessee and the largest LEED Platinum Certified adaptive reuse project in the world, the Crosstown “vertical village” is attempting to live out the notion of “better together” and become an inclusive microcosm of the city where a diverse range of people - ethnically, economically, professionally, and generationally - interact in meaningful and inspiring ways that improve the quality of life for everyone.

Vision:

To create moments of discovery for all.

Mission:

To use a building to change how people experience their lives, their neighborhood and their city by purposefully creating unexpected connections.

Guiding Principal:

We believe in the intersection of art, life, and civic drive, where life is lived as a creative process. Here, everyday activity captures the imagination, inspires curiosity and celebrates a mosaic of ideas, sounds, and spirits. Be part of the tapestry of people coming together to create, explore and change the world around us. Crosstown Concourse. Come Curious.

• Able to maintain a friendly, enthusiastic, and engaging public persona in all circumstances. 
• Excellent interpersonal and customer service skills. 
• High level of comfort and natural ability to interact with a diverse range of individuals and groups. 
• Comfortable initiating courteous conversation with guests who are not following policies for the public spaces. 
• Able to deescalate conflict in a polite manner. 
• Outstanding personal judgment; able to manage a range of public situations with a high level of discretion regarding the involvement of other staff, on-site security, and/or police as needed. 
• Able to multi-task and maintain a high level of professionalism while experiencing ongoing interruptions from a variety of sources. 
• High-level organizational skills and attention to detail.