Job Function

Weight

Job functions   describe the substance and most important responsibilities of the job.

Totals   90%

1. Administration

· Register and assign rooms to guests.

· Issue room key and escort   instructions to Guest Service Agent or directly to guest.

· Sort, and track incoming mail and   messages.

· Transmit and receive messages using   all communication avenues.

· Answer inquiries pertaining to hotel   services, registration of guests, and shopping, dining, entertainment, and   travel directions.

· Keep record of room availability and   rate.

· Compute bill, collect payment, and   make change for guests.

· Make, confirm, and cancel   reservations via all communication avenues. 

· Post charges such as room, food,   liquor, or telephone to guest bill if interface is inoperable.

· Make reservation, transportation, or   entertainment reservations for guest.

· Deposit guest valuables in hotel   safe deposit box.

· Ability to accurately use various   office software.

· Have a full working knowledge and   expertise of each shift including night audit.

50%

2. Support

· Must have a comprehensive knowledge   of the English language to effectively communicate with guests, associates,   and vendors.

· Ability to accurately report   information. 

· Ability to assist with various   office tasks as needed.

· Ability to scrupulously follow all StepStone   and hotel policies and procedures.

· Attend required meetings.

40%

Professionalism and Style Expectations

Weight

These are expected of every associate   within StepStone Hospitality, Inc.

Totals   10%.

3. Personal Effectiveness

· Projects and assignments are   completed thoroughly, professionally, and with care.

· Adjusts to high-pressure conditions   and is open to change.

· Assumes responsibility for personal   growth and development.

· Conducts him\herself (acts and   dresses) professionally at all times; sets standards for all associates.

4. Communication

· Understands and communicates the StepStone   Mission and core values 

· Expresses ideas and conveys   information clearly, effectively, and professionally.

· Actively listens to others.

· Conveys company information,   decision, or problems to appropriate parties on a timely basis.

· Works to resolve disagreements and   is respectful of peers and co-workers.

5. These are required of every associate.

· Minimum lifting of 20 pounds.

· Pushing, bending, stooping, upward   reaching, manual dexterity.

· Hearing, writing, typing.

· Minimum pulling of 20 pounds.

· Other duties may be assigned.

Additional responsibilities specific to you   are:

· Must have a comprehensive knowledge   of all hotel departments and functions.

· Must have good mathematical and   computer skills.

· High school education required. Relevant training and experience and   additional education preferred.

· CPR and first aid training   preferred.

· Additional language ability   preferred.

EOE/M/F/V/D/