The Why Behind Wellvana:  

The healthcare system isn’t designed for health. We’re designed to change that.  We’re Wellvana, and we help doctors deliver life-changing healthcare.   

Through our elevated value-based care programs, we’re revitalizing an antiquated system that’s far too long relied on misaligned incentives that reward quantity of care not the quality of it.  

Our enlightened approach—covering everything from care coordination to clinical documentation education to marketing— ties the healthy outcomes of patients directly to shared savings for primary care providers, health systems and payors.

Providers in our curated network keep their independence, reduce their administrative headaches, and spend more time with patients. Patients, in turn, get an elevated experience with coordinated care between appointments that is nothing short of life-changing. 

Named a 2024 "Best in Business" and 2023 "Best Place to Work" by Nashville Business Journal, we’re one of the fastest-growing healthcare companies in America because what we do works. This is the way medicine is meant to be.  

Clarity on the Role: 

As an EMR specialist, you will be a key contributor to the efficient management and utilization of practice EMRs within our organization. Your primary responsibility is ensuring accessibility with our client’s EMRs and the security of patient information through effective access and troubleshooting processes. This role requires an understanding of healthcare information systems, compliance with regulatory standards, collaboration with various healthcare professionals, and EMR system optimization knowledge. 

What’s Expected

• Manage and maintain assigned EMR accounts by ensuring accessibility for various team members and ensuring security. 
• Collaborate with IT and compliance teams to implement and enforce EMR security protocols.
• Prepare reports on EMR access issues, EMR access creation, EMR access needs, and EMR optimization services. 
• Work closely with healthcare providers and practice administrative staff to discuss EMR access needs and optimization opportunities.
• Collaborate with Wellvana field teams to discuss any EMR access or optimization obstacles and present solutions 
• Investigate and resolve EMR system issues promptly by collaborating with Wellvana or practice IT support when necessary.
• Maintain continuous completion of assigned Wellvana Support Tickets. This includes documentation of all activity and updating statues in a timely manner.
• Work closely with practices to provide EMR education and discuss opportunities for documentation improvement using EMR template creation. 
• Have a deep understanding of the services provided by Wellvana to support those efforts to the practice. 
• Have a deep understanding and continuous learning of EMR optimization opportunities, templates, rule engines, alerts, etc.
• Train practices on workflows to implement new or optimized EMR templates and workflows. 
• Identify opportunities for process improvement to enhance system efficiency and goals set by Wellvana team and practice.

What’s Required:

Education (Degree/Major)

• Education in health information management, Healthcare Administration, or a related field

Certifications:

• EMR super user certification

Years of Related Experience:

• Minimum of 3 years managing PHI 
• Minimum of 3 years managing administrative duties within an EMR (resetting passwords, creating users, etc.)
• Minimum of 3 years of healthcare experience

Skills

• Proven experience as an EMR Specialist, Practice Administrator, or similar role
• Understanding of EMR workflows including access management, templates, coding, rule engines, and more
• In-depth knowledge of EMR functionality, optimization, and template building for at least one major EMR.
• Familiarity with healthcare data standards and security protocols (e.g. HIPAA)
• Strong problem-solving and troubleshooting skills
• Excellent communication and interpersonal skills
• Experience working with various healthcare professionals and practice workflows