ABOUT E4E RELIEF

For more than 20 years, E4E Relief has been the market leader in providing disaster and hardship relief grants to individuals in crisis, empowering companies to support their employees and other stakeholders during crisis.

From our headquarters in Charlotte, North Carolina, we partner with companies and communities to deliver a compassionate response to crisis for their global employees and stakeholders. In the process, our global, charitable business solution allows companies to form a deeper connection with their most valuable asset: their people.

We are organized as a nonprofit social enterprise and live into our values of serving others while we serve and support each other. We have provided hundreds of millions of dollars in grant funding to individuals in over 100 countries in the past three years. Over the years, this work has inspired many diverse, talented and passionate individuals to join our team.

Below, you will find a full description of the role we are currently looking to fill.

E4E Relief is seeking a passionate Product Manager to support the definition and delivery of new products and product enhancements. This role is responsible for documenting detailed business requirements for the top priority ideas, working with technology to implement them, and rolling them out to all internal business functions including sales, operations, marketing, legal, finance, HR, and Customer Experience.

Supervisory Responsibilities:

This role does not have supervisory responsibilities

Essential Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Track and assess peer and competitor offerings, seeking opportunities for collaboration and/ or differentiation across primary market segments
• Document, socialize, and continuously improve business processes and tools focused on the front end of the PMLC (ideation through user story creation) 
• Facilitate product requirements sessions across multiple impacted departments to ensure product and enhancement ideas are clearly translated into detailed and technical user stories
• Negotiate feature delivery commitments by facilitating the communication between business unit(s) and IT from initial requirements to final implementation
• Enable product delivery, readiness and rollout by facilitating demos, user acceptance testing, and coordinating and documenting release notes
• Support all product lifecycle stages from ideation through sunset, with responsibility for ensuring that business outcomes are achieved 
• Review customer feedback and data to determine potential improvements to products or processes
• Execute on Product Enablement processes to prepare internal stakeholders for product enhancements and new products including:
• Conduct impact assessment including all internal and external stakeholder groups 
• Develop and manage communication plan and training based on the results of the impact assessment 
• Coordinate with Marketing to support external Product Launch activities 

Other duties:

• Special duties as assigned. 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

 ***Must be eligible to work in the United States. We are not able to provide sponsorships. 

Required Skills/Abilities: 

• Proven experience in strategic planning, process management and change management
• Strong quantitative and qualitative analytical skills with the ability to translate business needs into clear, organized requirements
• Ability to author thorough, detailed, high-quality documentation, including process maps, product brief’s and user stories
• Ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities
• Strong organizational, analytical, communication, planning, presentation and customer service skills
• Capable of building and maintaining strong relationships with a diverse set of constituencies
• Results-oriented individual with a history of setting and obtaining goals and meeting aggressive timelines
• Strong problem-solving skills and willingness to roll up one’s sleeves to get the job done 
• Confident, capable, enthusiastic self-starter
• Professional demeanor, exceptional written and verbal communication skills

Education and Experience:

• Bachelor’s degree required; advanced degree preferred 
• 7+ years in a product and/or project management capacity, including experience with Agile development methodology

Physical Requirements: 

• Prolonged periods of sitting at a desk and working on a computer. 
• Must be able to access and navigate each department at the organization’s facilities. 

Work Environment: 

• Office environment 
• Hybrid schedule- Monday and Fridays are remote, we are in the office Tuesday- Thursday. 

Travel Required: 

• Travel is not required for this position.