*Must be Bilingual- English and Spanish*

• Answers incoming telephone calls and assist with scheduling and other needs based on the call type.
• Participates in clinic and market education, training, and meetings as need and/or required.
• Communicate with outside physician offices when needed to clarify referral issues.
• Communicate with clinical staff promote team awareness.
• Maintains knowledge and ensures procedures are followed including referral guidelines, and policies, privacy, and confidentiality.
• Deliver quality customer service, managing the referral process professionally and in a timely manner maintaining professionalism and positive attitude with all internal and external customers/peers.
• Works independently.
• Ensure accuracy of electronic patient records; including registration information, demographics, current insurance information, specialist consults, hospitalization, ER visits, and community organizations related to their health.
• Retain and utilize knowledge of insurance policies and procedures.
• Performs other related duties as assigned.

• High School Diploma/GED or equivalent experience
• 1+ years of Health Care related experience
• Must be Bilingual in English and Spanish 
• Knowledge of medical terminology
• Efficient proficiency in Microsoft Office applications including, Word, Excel, and Outlook
• Effective verbal and written communication skills
• Strong customer service skills
• Detailed oriented with organizational and time management skills
• Ability to perform in a highly stressful situation
• Ability to multitask
• Ability to establish effective working relationships with patients, physicians, and other medical support staff
• Ability to navigate through multiple software applications