STATEMENT OF THE JOB

The Resource Specialist ensures the accuracy and completeness of the 2-1-1 database and assists employees and the public in accessing the information contained in the database effectively.

Provides various forms of support for the Community Resiliency Program Manager (CRPM)

ESSENTIAL FUNCTIONS

· Updates, and maintains the 2-1-1 database adhering to database style guide and taxonomy standards set by 2-1-1.

· Updates and maintains special projects and initiatives.

· Assists agencies that want to be included in the 2-1-1 database, including mailing/emailing/faxing the appropriate inclusion forms.

· Monitors community media (print or internet) for new services, programs and agencies.

· Attends community meetings with the purpose of learning about resources for the 211 information and referral database.

· Assists in database training for all contact center staff.

· Assists in the coordination, monitoring, and implementing of referral processes.

· Establishes priorities systematically, differentiating between urgent, important, and unimportant tasks.

· Assists the CRPM in special projects in the community

· Supports the CRPM in setting up and planning for virtual and in person meetings

· Supports the CRPM in times of disaster

· Attends required meetings for the Community Resiliency Program, including disaster related follow-up and bi-monthly County Disaster Response Consortiums

· Provides administrative support to the CRPM

· Assists in growing the reach of the Community Resiliency Program within Kalamazoo and Calhoun County

· Completes all other duties as assigned.

 QUALIFICATIONS AND EXPERIENCE

· Combination of a high school degree and minimum of 2 years’ professional experience in the human services field

· Willingness and ability to meet AIRS (Alliance of Information & Referral Systems, Inc.) certification standards.

· Successful training in and daily use of necessary software and technology

· Within 24 months of hire, successful completion of the AIRS certification program for Certified Resource Specialists (CRS). The CRS designation is acknowledgement of demonstrated competence in the field of information and referral.

KNOWLEDGE/SKILLS/ABILITIES

· Excellent computer skills.

· Ability to work independently with minimal supervision.

· Ability to maintain professional expectations.

· Excellent verbal and written communication skills.

· A team-player and a positive attitude are necessary.

· Ability to build and maintain relationships with a diverse population.

· Ability to work on-call and, during times of disaster, ability to work evenings, weekends, and holidays.

· Assists in the cross-training process of employees to develop potential.

Persons are recruited, hired, assigned, and promoted only on the basis of job-related criteria and without regard to age, color, familial status, gender, gender identification, marital status, national origin, non job-related disability, race, religion, sexual orientation, veterans’ status. EOE