About Philadelphia Works, Inc.
Philadelphia Works (PhilaWorks) is a 501c3 non-profit organization that invests in solutions and services to grow Philadelphia’s economy by connecting employers to workforce talent and career seekers to jobs. We influence the public policies that support economic growth and optimize funding and resources to invest in regional solutions to build a skilled and thriving workforce.
Role Summary
The Program Representative is the primary Philadelphia Works, Inc. contact to a specified contracted service provider and liaises all communication, scope of service expectations, and technical assistance between contractors and Philadelphia Works, Inc. The overall responsibilities of the Program Representative include assessment, planning and continuous improvement based on monitoring results, and effective communication of providers’ operational success.
Essential Functions
1. Main point of contact in Operations & Data Unit for assigned contracted providers.
2. Responsible for programmatic contract management, ensuring all aspects of the scope of services are carried out and review and approve deliverables related to invoicing within specified timeframes.
3. Participate in the development and periodic update and revision of programmatic monitoring tools or service delivery improvements.
4. Work closely with the Program Monitor to facilitate a continuous improvement plan to address delivery related deficiencies based on compliance-related findings from the monitoring.
5. Carry out duties and expectations within the Program Representative manual, guiding program requirements for WIOA Title I Adult & Dislocated Worker Services, and Temporary Assistance for Needy Families (TANF) employment and training programs.
6. Respond to and create plans based on trends, comparisons or recommendations made as a result of monitoring:
a. Develop and conduct individual and/or group training, on an as-needed basis for contracted provider staff
b. Conduct regular discussion of contractual performance with provider management
c. Collaborate with PhilaWorks Integrated System Team to develop and implement new policies, protocols, procedures based on monitoring findings, trends, etc.
d. Provide technical assistance on an ongoing basis and as needed
e. Collaborate with Program Monitor and PhilaWorks Management to develop,implement,and oversee a plan of correction, as needed
7. Support continuous improvement and the implementation of new projects and concepts:
a. Be the influencer of change
b. Communicate processes/procedures to providers in a consistent manner
c. Provide training to providers on new processes/procedures, as needed
d. Follow through to ensure consistent and efficient implementation
8. Provide an overall assessment and communication of contractor’s operational success
9. Conduct a minimum of weekly visits to the Contract sites.
10. Perform other job-related duties as assigned.
Education/Professional Experience
Bachelor’s Degree from an accredited college or university in Human Services, Business Management or related field with 2-3 years monitoring or quality assurance experience. Previous workforce experience is preferred with knowledge of WIOA and TANF regulation law.
Or, any combination of education and experience determined to be acceptable.
Skills & Qualifications
· Possess strong project management skills
· Ability to interpret contract scope of services
· Possess strong analytical and problem-solving skills
· Excellent written, verbal, interpersonal, and presentation skills
· Proficient in Word and Excel and working knowledge of Access and Power Point
· Ability to interact effectively with various levels of staff, management, government officials, and the public
· Ability to travel to various locations throughout the city
· Must be relationship savvy, adaptable, collaborator and influencer
· Possess public speaking/training skills
· Ability to multi-task a diverse set of responsibilities
· Ability to adapt to change and manage competing demands
· Ability to work independently with a strong sense of time management to meet deadlines
What We Offer
Philadelphia Works offers qualifying full-time employees a competitive benefits program including medical, dental, vision, 401(k), tuition assistance, life and disability. We also offer company-paid vacation, personal and sick leave days, along with a hybrid work schedule to support a balance between in-office collaboration and remote flexibility.
Equal Opportunity Employer
Philadelphia Works is an equal opportunity employer and complies with all laws prohibiting discrimination based on race, color, religion, sex (including pregnancy, childbirth and related medical conditions, transgender status, and gender identity), gender, creed, age, national origin, ancestry, familial status, religion, physical or mental disability, veteran status, sexual preference, political affiliation, or any other basis protected by federal, state or local laws, in all matters pertaining to recruitment, selection, compensation, training, advancement and promotion, retention, discipline, and termination.