STATEMENT OF THE JOB

The Resource Manager is responsible for all activities pertaining to Gryphon Place 2-1-1’s database of community resources. They are also responsible for supervising Gryphon Place’s presence in the community as it pertains to disaster preparedness and disaster response.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Contributes to Gryphon Place’s strategic goals, mission, and vision

· Supervises and trains 2-1-1 Resource Specialists

· Oversees the development of all policies, procedures, and processes related to data management

· Responsible for the management and development of databases and publications

· Analyzes data and creates reports

· Evaluates the information content of the database through user feedback.

· Ensures that the content, organization, and format of all databases are meeting the needs of customers and the community

· Attends internal and external meetings, retreats, collaborative meetings, and professional training opportunities.

· Requires travel to agencies and community meetings within the eight county footprint of Gryphon Place in the Southwest Michigan region

· May require extended travel to statewide Michigan 2-1-1 meetings and/or conferences

· Develops and implements database trainings

· Conducts outreach to build relationship with current and potential community agencies to join the 2-1-1 database and/or the volunteer database

· Supervises the Community Resiliency Program Manager

· Assists the Community Resiliency Program Manager in building and maintaining community relationships as they relate to disaster preparedness

· In times of disaster may require in person community work

· Completes all other duties as assigned

EDUCATION AND EXPERIENCE

· Bachelor’s degree in Computer Science, Business Administration, Data Management, or related field

· Advanced computer technology experience required.

· Successful completion of (within 12 months of employment): Alliance of Information & Referral Systems, Inc. CRS-DC — Certification for Community Resource Specialist - Database Curator

· Community Resource Specialist - Database Curator designation is acknowledgement of demonstrated competence in the development, implementation, and utilization of a resource database in the field of information and referral.

KNOWLEDGE / SKILLS / ABILITIES:

· Excellent communication skills.

· Resourceful and knowledgeable about community resources.

· Ability to work independently and collaboratively as a team.

· Strong organizational, record keeping, and prioritizing skills required.

· Expert level knowledge of and experience with computer systems (spreadsheet/data entry/word processing) and technologies, as well as a commitment toward continuing education to maintain pace with technological advances within the field for information and referral and other program application database management.

· Attention to detail and ability to handle multiple tasks.

· Ability to complete assignments on time and stay on task with minimal direction.

WORK ENVIRONMENT

· Position requires some remote and some in-person work

· Position assists crisis workers and can cause emotional stress.

This job description in no ways states or implies that these are the only duties to be performed by the employee(s) incumbents in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship.

Persons are recruited, hired, assigned, and promoted only on the basis of job-related criteria and without regard to age, color, familial status, gender, gender identification, marital status, national origin, non job-related disability, race, religion, sexual orientation, veterans’ status. EOE