1. Administration

· Greet all guests in a warm and   enthusiastic manner and assist host or hostess in seating guests as needed.

· Present menu, answer questions, and   make suggestions regarding food, service, appropriate wines, and food   preparation.

· Memorize menu selections and wines   including being familiar with daily specials and basic ingredients.

· Use proper verbiage and etiquette   including serving ladies first

· Write order on check or memorize   order.

· Relay order to kitchen and service   bar utilizing point of sale system

· Observe guests to fulfill any   additional request and to perceive when meal has been completed for guest   checkout.

· Total bill and accept payment or   refer guest to cashier.

· Ladle soup, portion pies and   desserts, and brew coffee.

· Clear and reset counters or table at   conclusion of each course.

· Assist in cleaning and wiping down   of service areas and prep areas 

· Notify a manager immediately of any   guest complaints.

· Use proper etiquette guidelines for   seating guests.

· Ask department telephone using   proper telephone etiquette

· Practice and observe all safety   rules and procedures.

· Assist all service personnel in any   duties as requested.

· Maintain and follow all cash   handling procedures.

· Ability to accurately use various   office software.

2. Support

· Must have a comprehensive knowledge   of the English language to effectively communicate with guests, associates,   and vendors.

· Ability to accurately report   information. 

· Ability to scrupulously follow all StepStone   and hotel policies and procedures.

· Attend required meetings.

Professionalism and Style   Expectations

These are expected of every associate   within StepStone Hospitality, Inc.

3. Personal Effectiveness

· Projects and assignments are   completed thoroughly, professionally, and with care.

· Adjusts to high-pressure conditions   and is open to change.

· Assumes responsibility for personal   growth and development.

· Conducts him\herself (acts and   dresses) professionally at all times; sets standards for all associates.

4. Communication

· Understands and communicates the StepStone   Mission and Core Values.

· Expresses ideas and conveys   information clearly, effectively, and professionally.

· Actively listens to others.

· Conveys company information,   decision, or problems to appropriate parties on a timely basis.

· Works to resolve disagreements and   is respectful of peers and co-workers.

EOE/M/F/V/D/

5. These are required of every associate.

· Minimum lifting of 50 pounds.

· Pushing, bending, stooping, upward   reaching, manual dexterity.

· Hearing, writing, typing.

· Minimum pulling of 50 pounds.

· Other duties may be assigned.

Additional responsibilities specific to you   are:

· Must have a comprehensive knowledge   of all hotel departments and functions.

· Must have a knowledge of applicable   Federal, state, and local health, safety, and legal regulations.

· Must have good mathematical and   computer skills.

· High school education   preferred. Relevant training and   experience required. 

· Ability to timely obtain any   required licenses or certificates.

· CPR training and first aid training   preferred.

· Additional language ability   preferred.