ABOUT US:
RafterOne is an esteemed Salesforce Summit Partner, building our clients businesses with multi-cloud commerce solutions. As Rafters, we are tightly bonded to RafterOne culture as we design and deliver world-class solutions to our clients.
"We are Respectful.”
"We are Adaptable.”
"We are Focused.”
"We are Thoughtful.”
"We are Engaged.”
“We are Relationship Driven”
WE ARE ONE PROBLEM-SOLVING TEAM
JOB SUMMARY:
RafterOne's Salesforce B2B Practice is searching for a savvy, self-motivated Salesforce and solutions expert to join our team as a Business Analyst. In this role, you’ll potentially serve in a dual capacity supporting requirements and configuration. You’ll partner with the client and those on your implementation team to ensure the delivery of a successful Salesforce solution leveraging creativity and superb customer support. In this position, you’ll juggle complex requirements and high expectations in parallel within a fast-paced environment. This is a very fun and rewarding position surrounded by intelligent, ambitious technologists who thirst for greatness.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
- Understanding the business/project/client’s need
- Identify the requirements and the project scope
- Analyse the business problems and recommend solutions
- Write user stories with detailed acceptance criteria
- Facilitate user acceptance and signoffs
- Create and implement the design of the solution that will meet the business/project/client’s requirements
- Create and implement project plans
- Configure and support Salesforce CRM implementations.
- Test the design, manage the QA/UAT, and verify the solution.
- Write and keep records of the project
- Coordinate client communications and project/client meetings
- Perform system demo, participate in user acceptance testing, and conduct user training
- Travel to project locations as needed
EDUCATION, TRAINING AND EXPERIENCE:
- A Bachelor’s Degree, preferably in Information Technology or Computer Science, OR an equivalent combination of education and experience required
- 3+ years of Salesforce business analyst experience
- Experience with Agile/Scrum methodologies
- Experience with full-cycle implementation of Salesforce CRM is a big plus
- Applicable SF Certifications Preferred
SKILLS, KNOWLEDGE, AND ABILITIES:
- Superior abilities in problem-solving, project management, and attention to detail
- Detail-oriented and highly organized.
- Project management skills.
- Effective oral and written communication skills.
- Adept at communicating with internal and external stakeholders at all levels of the organization
- Advanced Proficiency with all Microsoft Office suite of products
- Eligible to work in the applicable region where the job is advertised without the need for current or future sponsorship