PURPOSE:

Supervises, CSR duties and daily operation of Banking Center Customer Service Representative line, full & part-time staff and related activities.

PRINCIPAL ACTIVITIES:

* Provide prompt, tactful, friendly, courteous and efficient service to customers.

* Administer and control Banking Center teller operations.

* New Accounts Responsibilities, including training customer service representative staff, creating

local sales and service initiatives, and recognizing customers’ needs and cross-selling bank products.

* Cash and coin deposits.

* Redeem Series E & EE Savings Bonds.

* Issue credit card cash advances.

* Mortgage, commercial and installment payments.

* Prepare cash and general ledger debits and credits.

* Night deposit bags and daily mail deposits.

* Other services including cashiers checks, personal money orders, savings bonds, ATM applications.

* ATM balancing duties.

* Process and balance back-counter daily.

* Review and implement weekly staffing schedules and monitor attendance and time sheets.

* Maintain reports as required for customer service representative balancing, check losses, ect.

* Be involved in new customer service representative staff training.

* Attend BOLT (Banking Office Leadership Team) Meetings and relay topics to staff

* Create, motivate and maintain a A-team work@ atmosphere in staff.

* Referral program to First Citizens Financial Group and other bank products.

* With Manager, prepare performance reviews and counsel employees.

* Maintains compliance to all government regulations, including Bank Secrecy Act, Regulation E

(Electronic Funds), Regulation CC (Funds Availability, CRA and Regulation DD.

Other duties as assigned or directed.

OTHER REQUIREMENTS:

High school, GED, and at least four years teller experience, two years supervisory or equivalent; excellent performance; demonstrated leadership ability; outstanding customer relations skills. Basic typing, CTR Inquiry and Telephone skills; Basic math skills and ability to comprehend, interpret, and apply detailed information. Full Job Description available on request.

Wages are commensurate with experience and a complete benefits package is providing including educational reimbursement with First Citizens paying 100% of tuition for full time employees; student loan dept repayment; paid time off; 401(k); health, dental, vision insurance; and more. 

This job description does not list all the duties of the job. This job description may be revised at any time. This job description is not to be implied as a contract for employment for any length of time and will not change the employee’s at will relationship. Either the employer or the employee may terminate employment at any time.   Equal opportunity employer M/F/D/V.  First Citizens is an at-will company.