Description

Listed on the Philadelphia 100 as one of the fastest-growing companies in the area, GLOBO is adding to our talented team. We are an 11+-year-old technology company and we’re going places! Our platform, GLOBO HQ, enables real-time connection with best-in-class translation, interpretation, and transcreation services, 24/7 in over 450 different languages.

What’s it like to work here? Well, we’re a close-knit team with big ideas and ambitions. We’re entrepreneurial, smart, and successful – plus we’re just a lot of fun to work with. At GLOBO, everyone is invested in our mission, and individuals are recognized for their contributions and achievements. We’re always on the hunt for people who bring energy, ideas, and personality to our growing organization.

The Customer Service Agent facilitates intake calls and requests ranging from on-demand to scheduled language services for our flagship customers. This role is responsible for creating a best-in-class customer experience by consistently delivering clear, efficient and valuable support to callers. 

Responsibilities: 

• Facilitate intake calls, providing customer service and support to callers
• Achieve satisfactory call quality, both behavioral and technical, as measured through call quality reviews
• Provide exceptional client service experiences 
• Log and track both calls and requests while servicing clients by typing notes into our proprietary system
• Address opportunities to maintain and improve business relationships with clients
• Other duties as assigned

Required Minimum Education and Experience:

• High School Diploma or equivalent
• Strong customer service skills and a positive attitude 
• Experience with call center software and scheduling tools 
• Comfortable in a dynamic, fast-paced, and multi-line call center environment 
• Demonstrated proficiency with Microsoft Office Word and PowerPoint and superior knowledge of Excel
• Experience with Google Docs and Apple/Mac Operating System preferred

Additional Preferred Requirements:

• Ability to work independently in a decentralized environment, without the reliance on direct authority
• Highest level of personal and professional integrity and ethics
• Proven ability to interpret strategic and operational business requirements, providing expert advice and financial counsel
• Broad understanding of current and emerging technology practices
• High level of initiative, accountability, and follow-through
• Value strong teamwork and collaboration skills
• Demonstrated problem solving and decision-making skills;
• Ability to manage multiple initiatives and projects and prioritize needs
• Ability to work in a private, dedicated workspace in order to comply with HIPAA regulations 
• Strong sense of service and passion for the company and business
• Authorized to legally work for any employer in the United States
• Willingness to submit to any requested background checks
• Fluent in English
• Must have reliable high-speed internet with sufficient bandwidth. 

Sound good so far? Here’s the icing on the cake and why joining the GLOBO community is something you can get excited about.

Our mission at GLOBO is to build bridges by eliminating barriers to communication. We believe the future is empathetic, and our mission is something you can be proud of! We’re committed to building a diverse community and amplifying varying perspectives, voices, and experiences that create the fabric of progress and improvement within our company.  

Being a GLOBO Honeybadger comes with great benefits! We offer medical, dental, and vision plans with additional perks including benefits for virtual health and online mental health therapy. We offer a 401K with generous employer matching, Summery Fridays, and a PTO plan you can get excited about!  

Want to learn more about us? Check us out on LinkedIn, Instagram, and Facebook!

GLOBO is an equal opportunity employer and we value diversity. Employment is decided on the basis of qualifications, merit, and business need.