At Greater Pittsburgh Community Food Bank, we're committed to diversity, equity, and inclusion. Our organization grows and succeeds when all members of the community, where we live and serve, have a seat at the table to help us ensure all of our neighbors have enough to eat. We invite candidates from all diverse backgrounds, including but not limited to race, gender, sexual orientation, abilities, etc., to join our team.

Job Summary

The network growth and compliance coordinator will be part of a team who collectively manage relationships with approximately 400 partner programs – food pantries, soup kitchens, medical providers, colleges/universities, etc. – that distribute more than 36 million pounds of food each year to our neighbors in need. The coordinator is the primary point of contact for our partners, building trust and engaging on a deep level to increase services to the community.

A coordinator is responsible for four key areas: 1) ensuring partners meet compliance policies and requirements; 2) applying a human-centered focus to improving the experience of the people we serve; 3) identifying and implementing innovative and strategic ways to build the capacity of our existing partner network; and 4) working collaboratively to address gaps in service and create new opportunities for our neighbors to get food when and where they need it.

Key Responsibilities

Growth:

· Provide detailed feedback on Impact Grant applications submitted by partners.

· Identify opportunities for growth during site visits and conversations with partners.

· Encourage partners to consider innovative ways of distributing food.

· Identify gaps in service within caseload area and participate in the evaluation and onboarding of new potential partners, as required.

· Identify opportunities for Partner Excellence Academy content.

· Provide excellent customer service to partners through clear, consistent, and timely communication.

· Support the execution of strategic plan objectives that involve the partner network.

· Provide on-site food assistance to individuals and support the operation of other direct service programs, as needed and directed by the Director or Chief Programs Officer.

Compliance:

· Communicate all policies, procedures and standards effectively to partners to ensure adherence to Food Bank policies.

· Conduct annual site visits with partner programs to evaluate agency compliance and quality access to food.

· Monitor, track and address compliance requirements (501(c)3 status, safe food handling, membership, civil rights, reporting, product use, etc.).

· Enforce all Food Bank, Feeding America, funders, government and other key stakeholders’ policies, procedures and standards, as required.

· Field, investigate, resolve and record service complaints.

· Process and record suspensions and reinstatements in accordance with suspension policy.

· Enforce corrective action and follow-up plans for identified problems.

· Monitor partner reporting and ensure reports are accurate and submitted in a timely manner.

· Prepare reports as required by partners, funders and Food Bank management.

· Maintain accurate, complete and updated agency records and files.

· Manage orientation for new contacts at existing partners.

· Oversee partners grant spending to ensure grants are used in full before expiration date.

Required characteristics, abilities and skills:

· Highly motivated to end hunger

· Committed to viewing the problem of hunger in a holistic context, including considerations of public health, social justice, diversity, equity, and the cultural importance of food.

· Communicate positively and effectively with team members, external partners, internal staff and key stakeholders.

· Ability to work strategically, collaboratively, and effectively with staff members required.

· Manage conflict constructively so disagreements lead to useful and productive discussions.

· Maintain positive rapport with team members, colleagues and partners.

· Respect the geographic and cultural diversity of network members and their participants by becoming familiar with customs and behaviors in various locations.

· Promote practices that support diversity, inclusion, and cultural competence.

· Bachelor’s Degree or equivalent experience in a related field.

· A minimum of three years of programmatic and training experience in a related field.

· Ability to effectively manage people.

· Demonstrated conflict resolution, critical thinking and problem-solving skills resulting in positive outcomes.

· Ability to effectively communicate difficult information in an appropriate manner.

· Excellent written and verbal communication skills, including professional letter-writing and report preparation.

· Strong presentation skills.

· Demonstrated organization and time-management skills.

· Prior experience and proficiency in Microsoft Office, including Word, Excel and PowerPoint.

· Willingness to travel and work evenings and weekends as required

· Current and/or ability to obtain safe food handling certification within 60 days of hire.

· Valid driver’s license

· Act 33 & 34 Clearances

Disclaimer The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities, duties, and qualifications required of employees assigned to this job.