Job Type

Full-time

Portland, OR

Guest House Coordinator

Dual Locations: OHSU Rood Family Pavilion 3410 S. Bond Ave. Portland, OR, and RMHC East House 2620 N. Commercial Ave.

Schedule: Full time 40 hours per week, 1:00 pm - 9:30 pm, Tuesday through Saturday

Pay Rate: Starting at $20.29/hour 

Full time role benefits include: 

• A generous paid time off program (10 paid holidays per year plus 2 Floating Holidays) 
• We cover 100% of the costs of medical and dental benefits for employees and their dependents. 
• A SIMPLE IRA with up to a 3% match 
• An Employee Assistance Program 
• Annual volunteer hours 

Primary Duties and Responsibilities Include: 

• Providing a first point of contact for guest needs at check-in, check-out, and throughout their stay. 
• Connecting guests to community spaces and in-house programs and supporting these activities by distributing toys and welcome bags, overseeing in-house events, supporting volunteer meal groups, and more. 
• Ensuring family resources are available and stocked and communal spaces remain clean and organized (in partnership with the housekeeping team).
• Welcoming and coordinating individual and group volunteers
• Supporting the Meals from the Heart program by working with volunteer meal groups and maintaining a stocked pantry and Grab ‘n Go food counter.

Our Organization Ronald McDonald House Charities (RMHC) of Oregon & SW Washington is an Oregon-based non-profit organization, aligned with 260 other independent RMHC chapters around the globe, by a common purpose – to care for families with children who are ill or injured and a shared vision – a world where every family has what they need to ensure the best health outcomes for their children. Locally, we operate four Ronald McDonald Houses and four Hospitality Cart programs across the state – at Doernbecher and Randall Children’s Hospitals in Portland, PeaceHealth Sacred Heart Medical Center in Springfield, and St Charles Medical Center in Bend. Our 50+ staff members and $9 Million budget are wholly focused on meeting our mission to provide essential services that remove barriers, strengthen families, and promote healing when children need healthcare. We lead with compassion. We are deeply respectful. We act with integrity. We are firmly committed. Join us.

The Role Guest House Coordinators provide front-line service and support to guests who are staying at our two Ronald McDonald House in Portland. Our Coordinators work on a team to provide unparalleled compassionate hospitality in our community-supported “home away from home” – checking in and checking out families, working alongside community volunteers, and helping to provide meals and enrichment programs for families with seriously ill children. Other Responsibilities 

• Provide as needed room reservation support to the Family Placement Team.
• Participate in rotating on-call duties. 
• Maintain security and emergency protocols for staff/volunteers/guests. 
• Assist with other duties as assigned. 

Work Environment: Most work is conducted in an office environment. Attendance at events may be indoors or outdoors, possibly in hot or wet weather. In conjunction with certain events, employee may be required to lift packages (up to approximately 30 pounds) and stand for long periods of time. 

Requirements 

Experience Required: At least one year of employment experience is required, preferably in a customer service, social service, healthcare, childcare, or hospitality setting. Skills Required: 

• Enthusiastic and outgoing with excellent customer service skills 
• Confidence, sensitivity and diplomacy to interact and collaborate with people from diverse backgrounds including guests, volunteers, hospital personnel, staff, donors 
• Basic computer proficiency, including email, Word and Excel, and database management 
• Ability to work well under pressure, meeting multiple and sometimes conflicting priorities 
• Fluency in Spanish is strongly preferred