Duties and Responsibilities:

• Inspect vehicles and write quality estimates and supplements. 
• Communicate with Insurance Companies.
• Communicate with customers for necessary approvals and repair status. 
• Accurately document repair process.
• Manage your own accounts receivable (A/R)
• Total loss administration
• Final quality control check, including test drive when necessary. 
• Maintains positive customer relationships to ensure repeat business.
• Ensures all details on services rendered and costs are related to customers and processes their payments.
• Knows and practices the guidelines in the Bureau of Automotive Repair’s “Write it Right” Manual.

Qualifications:

Prior experience in a customer-oriented environment. 

Must be capable of working in a fast-paced dynamic environment.  

Must be able to pass background check.

Must have good driving record.

Must have Class A (CDL) drivers’ license.

Must have basic knowledge of cars and maintenance.

Must be willing to learn and expand knowledge.

Physical Demands:

Must be able to lift, bend over, and stand.

Must be to carry, push, pull 50 lbs.

Working Conditions:

Must be able to work in an outside environment.

Must be able to drive vehicles both small and big.

May have to work in a noisy environment and in inclement weather conditions.