Description

PUBLIC RELATIONS

• Understands that he/she represents Eldercare of Bemidji in every exchange and strives to do so in a positive manner.
• Understands that excellent customer service is the highest form of public relations and his/her role in providing the highest level of customer service.

RESIDENTS:

• Understands and observes the need for strict resident confidentiality.
• Offers resolution of or a visit from the appropriate individual who may offer resolution of any dislikes or concerns and communicates these actions to the supervisor.
• Proactively encourages and supports residents’ rights.
• Understands and complies with the responsibilities of a mandated reported for vulnerable adults.

OPERATIONS:

• Follows daily cleaning schedule and department policies and procedures to ensure tile floors/carpeted areas are maintained in a clean and sanitary manner. 
• Responsible for the stripping, waxing and buffing of the tile floors and documenting waxing times to assure continuity of floor maintenance program. 
• Empties trash containers and replaces burned out bulbs. 
• Performs other routine maintenance tasks as assigned by the supervisor. 
• Assists in the care of the grounds, including, but not limited to, removal of snow from walks, away from doors and from parking areas; mowing grass; clipping hedges and hauling dirt for gardens. 
• Informs supervisor if supplies need to be ordered.
• Attends in-service as directed by the supervisor.
• Participates in and promotes resident rounds.

BUDGET:

• Participates in control of costs through proper use of equipment, appropriate use of supplies and effective, efficient organization of duties.
• Understands the correlation between census and income and that expenses must be reduced in times of low census including adjustment of staff hours.

BUILDING:

• Takes ownership in the condition and cleanliness of the facility.
• Responsible for helping to maintain the facility in a safe and clean manner by picking up debris on the floors and wiping up spills.
• Aware of role in disaster plans for the facility.
• Responsible for reporting the need for repairs to the supervisor.

EMPLOYEES:

• Follows established chain of command concerning department and facility business.
• Presents a neat appearance (good hygiene, clean uniform, etc.) and wears name badge at all times.

Requirements

· Ability to follow verbal and written instructions.

· Experience with floor care and other janitorial equipment.  

· Genuine liking and respect for the elderly and physically and mentally challenged.

· Ability to work independently and with supervision.

· Ability to meet the physical demands of the position.