Are you ready to take your career to the next level in a serene oasis? Look no further! Ojo Santa Fe Spa Resort, located in the picturesque Santa Fe, New Mexico, is seeking Spa Manager to join our diverse and inclusive team.

Why choose Ojo Santa Fe Spa Resort? We're not just your average resort. Our luxurious and tranquil retreat offers a range of accommodations, including spacious rooms, suites, and casitas. Our resort is renowned for its spring-fed waters, known for their respite and healing properties, providing a unique wellness experience for our guests.

What sets us apart? 

It's our dedication to quality, innovation, and teamwork. We provide competitive compensation and foster a positive work environment.

Embrace the opportunity to contribute to a workplace that cherishes authenticity, diversity, excellence, gratitude, happiness, integrity, mindfulness, respect, and teamwork.

Join us in fulfilling our mission of providing genuinely gracious hospitality while stewarding and sharing sacred springs. Ojo Spa Resorts awaits your expertise and passion. 

The Spa Manager at Ojo Santa Fe Spa Resort is responsible for overseeing all aspects of our premier spa. This role includes ensuring exceptional guest experiences, managing spa operations, and handling vendor relations, purchasing, and inventory. 

 ESSENTIAL JOB FUNCTIONS / RESPONSIBILITIES:

1. Evaluates, measures, and modifies critical operational processes as needed; develops and maintains positive working relationships with others; listens and responds appropriately to concerns.
2. Determines staffing needs and hires staff. Ensures adequate training of new hires.
3. Recruits, on-boards, schedules, and oversees training of Spa Staff,  LMTs (Licensed Massage Therapists) and Yoga Instructors.
4. Has a comprehensive knowledge of all spa services and pricing. Proposes modifications/changes when deemed appropriate.
5. Purchases  spa products, linens, and supplies. Controls Spa inventory within budgetary guidelines. Always maintain adequate supplies. Ensures that proper purchasing and inventory documentation is maintained. 
6. Communicates with General Manager and Assistant General Manager regarding any guest requests or problems. Determines, recommends, and implements the appropriate guest recovery response.
7. Establishes and follows operational policies and procedures, including those for safety and security of all team members and guests during each shift. Ensures compliance with NM State and Federal regulations, emphasizing spa industry and best practices.
8. Actively utilizes Spa management computer systems and trains staff in usage. Adept in using POS system and how to respond to technology problems that arise.
9. Communicates effectively with Ojo Spa Resorts departments: Accounting; Human Resources; IT; Marketing; Projects (Facilities). Submits paperwork (hard and electronic copies) in a timely manner. 
10. Collaborates with the Facility Manager and the Housekeeping Manager to ensure that the Spa facilities are well maintained in a timely manner.
11. Collaborates with the Guest Services Manager to ensure high quality service.
12. Handles daily paper and electronic work; responds to emails and texts in a timely manner.
13. Processes the independent contractors’ invoices in a timely manner. (e.g. LMTs and Yoga instructors). Processes payroll for employees of the department including Spa Staff and contractors.  
14. Ensures Spa areas are immaculate, safe, and in good repair.
15. Understands first aid/emergency procedures and can direct guests accordingly. Willing to become CPR/AED certified if not already. 
16.  Consistently demonstrates Ojo Spa Resorts’ Mission Statement and Core Values. 
17. Collaborates graciously with resort department managers.

SUPERVISION:

1. Maintains a competent and motivated team, creating a learning environment which maximizes productivity, skill development and spa team retention.
2. Responsible for individual and team performance management and disciplinary procedures for Spa Team members.
3. Collaborates with the HR Team to respond to employee relations and performance management situations. Documents situations on “Performance Improvement Forms” (PIFs) and provides PIFs in a timely manner.
4. Dedicates daily attention to overseeing the activities of all team members and of department operations.
5. Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to team members, to ensure operational excellence, improve overall performance, and create excellent guest experiences.
6. Supports team members by positively reinforcing successful performance and giving respectful and encouraging coaching, as      needed.
7. Trains or assigns training of new employees by motivating, while simultaneously making sure that they understand the correct way of going about their daily tasks. Utilizes employee handbook, SOPs, training manuals, and checklists to onboard new employees.
8. Creates Onboarding Schedules for new employees to ensure successful integration to the Resort. 
9. Maintains a calm demeanor when confronted with difficult situations, sets a positive example for team members and guests.
10. Develops positive relationships with Spa team by understanding and addressing individual motivation, needs and concerns.

1. Minimum of three years of spa management experience, preferably at a Spa Resort.
2. First Aid/AED/CPR certification preferred, or willing to become certified.
3. Bachelor’s Degree preferred.
4. Computer and technology proficient. Excel, Word, Outlook. (Microsoft Office Suite).
5. Masterful at actively managing the spa schedule and supporting computer systems/POS.
6. Reliable and punctual. Being present in the workplace daily is key to success.
7. Ability to work under pressure with a high level of patience and calm demeanor.
8. Ability to work evenings, weekends, weekdays, and holidays required.
9. Ability to sit, stand (for eight hours or more a day), reach, lift, bend, kneel, stoop, climb, push, and pull items weighing 40 pounds or less.
10. Excellent English communication skills; both written and verbal. Bi-lingual a plus.
11. Proven leadership qualities. Ability to work cohesively with all Spa areas and co-workers as part of a team.
12. Strong organization and problem-solving skills. Demonstrated success at working multiple priorities simultaneously. Exercising good judgment with guest and employee situations and challenges.
13. Financial literacy. Understanding basic P&L statements, budgets, inventory, and forecasting.

This job summary is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by their supervisor or management.

Ojo Spa Resorts Discounts and Perks:  

Ojo Santa Fe Spa Resort and Ojo Caliente Mineral Springs Resort and Spa: 

· Mission based company with values you can trust 

· Medical, Dental, Vision, generous 401k (with employer match) after applicable waiting periods 

· Employee Assistance Program (EAP)  

· Paid Sick Time 

· Paid Time Off 

· Ongoing training to build critical skills for current and future roles 

· Numerous Growth & Developmental Opportunities 

· Competitive Compensation 

· Discounted Employee Lunch 

· Free Lunch/Dinner on Thanksgiving & Christmas 

· Employee Appreciation Lunches  

· Above and Beyond Awards - Ojo Bucks 

· Soak in the Springs for FREE (Monday - Thursday). Free to employee and one guest (over age 13) 

· 40% off Spa Treatments (includes private pools and private Ojitos) 

· 40% off at the Restaurants 

· 20% off at the Gift Shops 

· Discounted Lodging Rate 

· Hiking Trails 

Ojo Santa Fe: Gym, Puppy Patch, Chicken, Temazcal Renewal Ceremony (if space available) 

Ojo Caliente: Yoga Workshops (if space available) & Monthly Birthday Treats 

Ojo Santa Fe Spa Resort is conveniently located near several vibrant cities and towns, making it easily accessible for candidates like you. Check out the distances below and see how close we are to some popular destinations:

• Only 34 miles away from Bernalillo, NM. 
• Rio Rancho, NM, is located only 43 miles away from our resort. 
• Placitas, NM, is conveniently located only 39 miles away. 
• Corrales, NM, is a short 42-mile drive from Ojo Sant Fe. 
• Albuquerque, NM, is just 51 miles away. 
• Espanola is 38 miles away. 
• Los Alamos is 46 miles away.

Make Ojo Spa Resorts your next career destination!

To learn more about Ojo Spa Resorts, please visit: ojosparesorts.com

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