Job Description

Director, Access Partner/Digital Destination Operations

Description

POSITION SUMMARY:

Under the general direction of Senior Operations leadership, the Director is responsible for managing the solutions we provide via our access partners and future channel. The Director is responsible for defining the operational processes to support the vendors, manufacturers, Hubs and providers. The position will participate in other related projects and perform other functions as may be required.

PRIMARY DUTIES AND RESPONSIBILITIES:

1. Define processes for working with vendors within in the Access Partner Channel
2. Manage the relationships with the vendors
3. Develop procedures for implementing and managing new clients
4. Work with product and reporting to ensure the accurate data is being shared as needed by all parties involved
5. Work with Hub teams to understand the solution and how it will work within a program
6. Participate in strategic and tactical planning sessions
7. Make recommendations in the development of long-term strategies
8. Present strategic and operational plans for the development of new relationships or access partners 
9. Participate in proposal writing, contracting, client presentations, and pricing
10. Involved with the development of policies, standard operating procedures and work instructions
11. Responsible for overseeing the recruitment, training and management of program teams
12. Performs related duties as assigned.

Qualifications

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• Bachelors degree preferred
• Requires broad knowledge and training in the fields of healthcare, specialty pharmacy and reimbursement
• Understanding of technology and how data processes through different disparate systems
• Requires a minimum Seven (7) years of experience
• At least 5 years in a progressive management role
• A minimum experience in the pharmaceutical industry is required
• General knowledge of reimbursement, benefit verifications, database elements and functionality; operational policies and processes
• Dynamic leader who can energize multidiscipline work teams to learn and apply new skills and /or techniques to respond to the business needs
• Knowledge of full service call center programs preferred

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

1. Strong customer/client management background
2. Strong technical skills
3. Exceptional project management skills with experience in organizing, planning and executing projects from vision through implementation
4. Good analytical, conceptual and problem solving skills with demonstrated track record in new concept development for various projects
5. The ability to manage multiple tasks along a parallel process
6. Strong decision making capabilities
7. Critical thinking skills, creative and innovative solutions to internal or external client needs
8. Strong industry and business knowledge
9. Strategic thinker with long term planning experience
10. Ability to communicate effectively both orally and in writing
11. Possess strong interpersonal and leadership skills, be able to develop and grow talent
12. Strong organization agility, be able to manage team through change and lead by example
13. Ability to proficiently use computer and good knowledge of Microsoft Office

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· While performing the duties of this job, the employee is regularly required to sit.

· The employee must occasionally lift and/or move up to 10 pounds.

Work Environment

 The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. 

Schedule

• Must be flexible on schedule and hours
• Some travel may be required