The Leasing Waitlist Associate reports to the Section 8 Manager within Fairstead Property Management. This position is primarily responsible for the implementation of centralized maintenance of data pertaining to individual property applicant waitlists for portfolio. The Leasing Waitlist Associate will work closely with the Leasing Director, Leasing Director Assistant, Community Manager, Assistant Community Manager, and other staff assigned to lease-ups, where applicable. 

RESPONSIBILITIES:  

• Acts as first point of contact with all housing applicants 
• Initiates calls to applicants on lottery list 
• Conducts phone calls in a courteous and pleasant manner 
• When working on-site, may meet with prospective tenants 
• May assist leasing and lease-up site staff in scheduling intakes 
• Must have experience with EIV
• Pulls appropriate batches for processing applicants 
• Maintains “Intake Manager” and works closely with both IT and Data on continuous improvements to the system 
• Tracks and documents all responses in tracking software 
• Generates and/or tracks denial and outcome letters 
• Ensures accurate final waiting list 
• Demonstrates professionalism through a positive and cooperative attitude and by maintaining the confidential and proprietary nature of applicant/staff relationships and related work product 
• Contributes to the overall success of the Compliance Department and Property Management Division by developing a thorough understanding of FM Property Management’s methodologies, tools, policies and procedures 
• Continuously keeps team members informed of work status and proactively seeks opportunities to collaborate and aid as needed 
• Proactively works toward finding new approaches to improve, streamline, and automate the waitlist management process 
• Performs other assignments as requested 

Benefits: 

• Generous employer contribution for Medical and Dental through United Healthcare. 
• Employer Paid Vision Plans. 
• Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%. 
• 12+ paid Holidays. 
• 15 days of PTO. 
• 7 Sick days. 
• Employer Paid Life Insurance. 
• Flexible Spending Account. 
• Nationwide Pet Insurance. 
• Disability Insurance. 
• Laser Correction Discount. 
• Employee Discounts on appliances, apparel, and more. 

QUALIFICATIONS: 

• High School diploma and minimum one-year related work experience in leasing affordable housing units or similar position, or an equivalent combination of education and relevant experience 
• Outstanding communication skills, both verbal and written 
• Excellent negotiation and problem-solving skills 
• Strong people skills 
• Ability to work with people of diverse backgrounds 
• Able to multi-task in high energy environments 
• Proficient at Microsoft Office Suite (Word, Excel, Teams, Outlook) 
• Strong analytical and time management skills, as well as ability to prioritize and manage multiple projects under tight deadlines 
• Ability to travel between properties 

OVERVIEW 

Fairstead is a purpose-driven real estate firm dedicated to building sustainable communities across the country. Headquartered in New York, with offices in Colorado, Florida, and Maryland, Fairstead owns a portfolio of more than 25,000 apartments across 28 states that includes 17,000 units under management. Our commitment to communities is realized through a comprehensive platform that leverages in-house expertise in acquisitions, development, design and construction, asset management, and property management.  

Our mission is to provide high quality housing to all regardless of income. We accomplish this through an empathetic and innovative approach, and by leveraging our interdisciplinary platform as an investor, developer, owner, and operator. With a long-term commitment to our residents, communities, and partners, our team stands out by: 

• Listening to and understanding the needs of residents, communities, partners, and stakeholders alike. 
• Developing and preserving high quality, sustainable affordable housing.  
• Creating a positive social and environmental impact within the properties and communities we serve. 

Diversity in backgrounds and experiences is key to Fairstead’s success. Being an equal opportunity employer is a central tenet of our philosophy that shapes who we are and the communities we serve. Our goal is to ensure competitive total compensation that is commensurate with experience, location, and other market benchmarks. 

Fairstead’s Core Values 

• Empathy 
• Innovation 
• Entrepreneurship 
• Determination 
• Integrity