Position Summary:

Function as a professional in direct contact with marketable and emerging technologies, customer service, and administrative work involved in being a successful technician in the IT industry. 

Roles and Responsibilities/ Essential Functions:

• Work as a member of the HBS engineering team that provides consultative and proactive project management support to HBS’s account base.  
• Obtain knowledge on a variety of technologies and platforms as directed by your leader and customer demand.
• Provide sales consultants and fellow Engineers with network installation assistance, review, validation, and optimization of systems and protocols.
• Contribute to, when possible, product selection and research, configuration standards and best practices and educate our sales teams on these products and services so that they can sell them.
• Cross-Education/Mentoring of other Heartland Interns, Technicians, and related personnel.

Competencies:

• Accountability - Ability to accept responsibility and account for his\her actions 
• Adaptability - Ability to fit into a changing environment 
• Conceptual Thinking – Ability to think in terms of abstract ideas.
• Assertiveness – Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
• Problem Solving – Ability to find a solution for or to deal proactively with work-related problems.
• Communication – Ability to communicate effectively with others both verbally and in writing.
• Technical Aptitude - Ability to relate to topics which require and understanding or specialized knowledge  

Preferred Experience:

• At least 3 months of industry experience.  

Required Skills, Education and/ or Certifications: 

• Be enrolled in a university majoring in an IT related field.
• Minimum 3.5 GPA

Preferred Skills, Education and/ or Certifications:

• CCENT or CCNA
• MCSA

Equal Opportunity Employer - Including Disabled and Veterans

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