General Summary: 

Under the direction of the Care Coordination Program  Manager, the Care Coordinator/Coordinated Access Specialist is responsible for  providing consistent and quality navigation to social service needs via  telephone, in person, e-mail, and other forms of communication. The Care  Coordinator will collaborate with internal and external stakeholders to  provide access to housing-focused community resources and homelessness  prevention services.

PRINCIPAL DUTIES & RESPONSIBILITIES: 

Essential Functions:

· Build  positive and appropriate rapport with clients and stakeholders.

· Provide  ongoing system navigation support that meets the quality and frequency  standards of the program and addresses the client’s health, human, and social services needs.

· Conduct  outreach and follow-up interactions with clients to facilitate access to housing,  shelter and community resources and services

· Utilize program related  tools to assess, triage, and make referrals to an appropriate level of care.

· Enter,  maintain, and analyze client information within department mandated Client  Relationship Management (CRM) systems, including but not limited to the  Homeless Management Information System (HMIS) and iCarol.

· Adhere to  all county, state and federal standards and contractual requirements for  client confidentiality including, but not limited to standards set by The  California Department of Aging: Information Security and CalFresh Privacy and  Security standards.

                Learning & Development

· Participate  in ongoing professional development on topics like Housing Problem Solving,  Person Centered Care, Motivational Interviewing, Housing First Model, and the  Social Determinants of Health.

· Develop  and maintain working knowledge of health and human services network to help  clients address barriers. 

· Collaborate  with partner agencies by engaging in Coordinated Access System meetings.

Other Duties/Responsibilities

· Ability to be responsive and available for  shifts for as much as 12 hours in length during declared emergencies to  perform duties as directed by the Emergency Manager.

· Ensure compliance with all GISVNN policies,  CARF standards, and safety and security regulations. 

· Performs other duties as assigned.

QUALIFICATIONS:

Basic Qualifications of the Role:

· Associate's  degree or higher in Social Work, Human Development, Sociology, Psychology or  related field from accredited university or college.

OR

· 2+  years direct client services experience in a community based health, social  service, information and referral or non-profit setting.

· Ability to  communicate effectively with diverse and multi-cultural individuals while  being non-judgmental and respectful. 

· Ability to  work effectively and collaboratively in a team environment.  

· Effective written and verbal communication  skills.

· Proficiency  in Microsoft Office Suite. 

· Must not present a direct threat to the safety and health of self, others or property.

· No record or disclosure of criminal conviction that indicates a tendency toward theft, violence, dishonesty, deceit, drug manufacture or sale, moral turpitude, or predatory behavior. 

· Must provide proof of identification and eligibility to work in the United States of America. 

· May be required to pass a drug and background screening.

• Must be able to perform essential functions of this job description with or without reasonable accommodation.

POSITIONS SUPERVISED:

· None

WORKING CONDITIONS/HAZARDS:

· Work  is primarily performed sitting down in an office environment as well as  various remote locations with clients.

· High  adaptability, patience, and flexibility required.

· Work  environment can be hectic (fast-paced) with frequent short deadlines and  regular instances of critical or unusual situations. 

This job description does not cover all the activities, duties or responsibilities required of this role. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.