Description
- Provide tier 1 support and escalation services for client systems and connected devices and serve as the first point of contact for end-users seeking technical assistance.
- Support common area and meeting space connected equipment.
- Manage equipment inventory and spare parts inventory.
- Requisition orders for new end-user equipment requests.
- Assist with the deployment and modernization of end-user equipment and remote IT infrastructure installations.
- Monitor patch management operations for internal users.
- Monitor nightly ETL pull-downs from connected services, examine exception reporting and perform manual data replication services as necessary.
- Train end-users in the effective use and navigation of Columbia’s deployed / developed technologies.
- Train end-users to identify security threats as they originate from external parties.
- Contribute to the IT knowledge base of technical documentation, lessons-learned, manuals and IT policies.
- Identify opportunities for appropriate and cost-effective investment of department resources in client-facing equipment and connected services.
- Drive and be an active participant of the Columbia Way.
- Other duties as needed.
Requirements
- Minimum 1+ years’ experience in a related field or equivalent experience.
- Deep knowledge of operating systems, distributed computing systems and system data integrity.
- Ability to maintain confidentiality of company information.
- Must possess excellent verbal, written, and visual communications skills.
- Experience in the Architecture, Engineering, and Construction (AEC) industry strongly preferred.
- Bachelor’s degree (or equivalent) in Computer Information Systems, Computer Science, or related field is preferred.