Job Title: IT Building Support 

Job Classification : Building Support Reports to: Chief Information Officer 

Work Schedule: Year-Round

General Description: 

Tech Support must be knowledgeable in software, hardware, and networks. 

They must be critical thinkers and problem-solvers with great attention to detail. Since end user support and teamwork are important aspects of the role, excellent communication and people skills are required.

 They are responsible for ensuring that computers and computer networks within Career Academy & Success Academy work efficiently and effectively, enabling staff to do their jobs without issue. 

Qualifications Bachelor’s Degree preferred and minimum and prior experience working in technology positions and/or training; or equivalent combination of education experience.

 Prior successful experience working in a school setting is strongly preferred. 

Primary Responsibilities • Follows and maintains knowledge of all District policies and procedures. 

• Troubleshoots software (e.g., server, local machines, spyware, virus, user rights) and hardware (e.g., cables, switches, and components) issues over the telephone and in person for students and staff District wide. 

• Maintains network security to protect against viruses, hackers, and other damages. Maintain confidentiality and integrity of electronic records. 

• Serve as resource to staff in answering questions and assisting in effective utilization of District technology. 

• Research solutions to technology problems including new hardware and software technologies to support educational mission

. • Assists in the planning, development, maintenance, and operation of District computers, and related hardware and software. 

• Maintain inventory of District technology and equipment. 

• Research new technologies and make recommendations for the purchase of network systems, utilities, and/or software as requested.

 • Works collaboratively with District and building administrators to provide the reliable service to staff and students.

 • Maintains records on the configuration, installation, warranty, licenses, and allocation of computer software, hardware, and/or network systems.

• Assists building staff and students in the appropriate and effective use of computer systems and software.

 • Installs, maintains and repairs network equipment and software. 

• Professionally represent the school and the District in interactions with parents, community, staff, and students and resolves conflict in a professional manner.

• Comply with applicable District, state, local and federal laws, rules, and regulations. 

• Supports the onboarding of new employees by setting up their technology needs. 

• Other duties may be assigned as needed. 

 School Activities • Tech Support is required to attend and/or participate in such other activities as directed by the Administrator such as: faculty meetings (before or after school hours), open houses, commencement exercises, chaperone student activities, provide guidance for students, participate on faculty committees, study, and help resolve school problems.

 Essential Skills and Abilities

 • Ability to understand the awareness of and sensitivity to the needs of homeless and at-risk youth

 • Competency in the administration and interpretation of academic ability testing 

• Ability to use technology for documentation and preparation of professional materials

 • Ability to teach and assist students in the use of computer applications 

• Ability to communicate assessment results, in written and oral forms, to parents and professionals

 • Ability to develop, implement, and evaluate behavior plans for use in general and special education settings 

• Ability to prioritize tasks, allocate time, and maintain schedule flexibility