Customer Relations Specialist

Reports to Store Manager

Result Statement To support the Midwest Family Health team, with designated duties and responsibilities resulting in proactive approaches as well as engaged and well-trained teams thriving in a culture adherent to the company mission, vision, and values

Experience Pharmacy, retail sales, and/or customer service experience preferred

Other Requirements Valid Driver’s License required, Dependable vehicle

Expectations

• Promote and adhere to the mission, vision and values of Midwest Family Health
• Honest, loyal and trustworthy
• Friendly and energetic personality
• Ability to handle multiple tasks within prescribed timeframes efficiently and effectively
• Ability to take initiative to fulfill the duties and responsibilities of position
• Must be detail-oriented and able to maintain an organized workflow
• Must be committed to close follow-up and timely completion of all assigned tasks
• Possess advanced computer and data input skills
• Skilled in operation of basic office equipment such as copier, fax, and telephone
• Skilled in use of Microsoft Office, especially Excel and Word, software
• Ability to become skilled in use of Pioneer Rx software
• Must be able to communicate and work well with pharmacists, RRTs, RNs, health care professionals, patients, peers and superiors in a cordial and professional manner
• Ability to use cash register and 10-key calculator with accuracy and efficiency
• Excellent math and verbal skills
• Ability to sit and/or stand for long periods of time
• Ability to climb stepladders, bend, twist and maneuver in tight spaces
• Vision and hearing correctable to normal
• Ability to lift up to 40 pounds
• Ability to read, write and speak English fluently
• Good short and long-term memory
• Recognize own limitations and seek assistance when required
• Function within the limits of the law and Midwest Family Health policies and procedures and the employee manual

CUSTOMER RELATIONS SPECIALIST - PRIMARY JOB DUTIES AND RESPONSIBILITIES:

• Assist customers with the selection of merchandise
• Utilize the Point-of-Sale system to process customer purchases and payments
• Assist with the receiving, restocking, ordering and facing of merchandise
• Assist with marketing and publicity activities
• Answer phone calls
• Prescription deliveries to customers within the city limits
• Housekeeping duties, including dusting, sweeping/mopping, rotated restroom cleaning etc.

PHARMACY TECHNICIAN (POTENTIAL CAREER TRACK):

• Answer telephone and handle questions that do not require a pharmacist’s expertise or judgment
• Receive written prescriptions or telephone refill requests
• Gather information needed to prepare prescriptions
• Record information needed before prescriptions can be dispensed
• Store written prescription forms after prescriptions are dispensed
• Enter data into computer program
• Help pharmacists prepare prescriptions by counting or pouring medications, labeling containers, and pricing prescriptions
• Keep pharmacy department supplies (e.g. bottles, bags, receipts, staples, etc.) well-stocked
• Place completed prescriptions in the will-call bin
• Order, check-in, and stock the pharmacy department shelves with medications when they arrive from suppliers
• Prepare insurance claims and verify payment
• Help patients find over-the-counter medications
• Check pharmacy stock for outdated medications
• Prepare medications for nursing homes
• Maintain immunization schedules and documentation
• Schedule and prepare documents for MTM (Medication Therapy Management) appointments
• Assist with CMR (comprehensive Medication Review) appointments
• Perform housekeeping duties within the pharmacy department

OTHER:

• Use of personal vehicle is occasionally required – mileage to be reimbursed at federal rate
• Potential for future after hour on call duties (in rotation with other staff)
• Function within the limits of the law and Midwest Family Health policies and procedures and the employee manual
• Perform other tasks and duties as assigned to assist in the smooth, efficient operation of the store