Classification

Full-time, Exempt

Remote: No

Hours of work: 80 hours per pay period; Varied schedule 

Reports to

Vice President of Mortgage Servicing

Job Summary/Objective:

This position will oversee and establish relationships between the affiliate and its homeowners, ensuring constant communication throughout the partnership.  A tenet of this position is building rapport, trust, and confidence within the Habitat homeowner community so that the expectations and responsibilities of homeownership are both recognized and complied with.

Duties/Responsibilities:

· Develops and maintains post-closing inspection schedule. 

· Establishes a direct connection with homeowners and identifies areas of training and education needed. 

· Provides hands-on training for home curb appeal maintenance. 

· Provides a monthly report addressing the status of overall homeownership, identifying homeowner-related issues and needs.

· Performs routine check-ins with homeowners at established intervals to assess household situations and to maintain the relationship between homeowners and the Affiliate.

· Conducts periodic check-ins at locations as determined by the VP of Mortgage Servicing to look for acceptable upkeep and maintenance of Habitat homes and to make contact either physically or through door hang tags to share findings. 

· Attends home dedications and closings.

· Escalates unresolved homeowner concerns to the appropriate Affiliate department for action.

Competencies: 

• Outstanding verbal and written communication skills.
• Detail-oriented with the ability to manage multiple tasks in a fast-paced environment.
• Professional, enthusiastic, mission-driven personality.
• Strong customer service orientation.
• Proficient in basic computer applications, such as Microsoft Office Suite (Word, Excel, Outlook)
• Ability to work independently and in team environments.
• Enjoy working with a diverse client base. 
• Ability to handle and defuse challenging situations with tact.
• Maintains confidentiality of information.
• Willingness to learn and take on additional responsibilities with appropriate training and supervision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job in an outside environment. On occasion, an employee may be susceptible to outside weather climate and conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee may have to work nights and weekends on occasion per the position

Education, Experience, and Attributes

· High School Diploma

· Ability to read, analyze, and interpret general business information.

· Ability to speak and write English fluently. Bilingual in Spanish is a plus. 

· Understands how to separate and combine tasks into an efficient workflow.

· Builds constructive and effective relationships.

Physical Demands

· Employees may have to work nights and weekends on occasion per the position.

· While performing the duties of this job, the employee is regularly required to lift, use hands, and reach with hands/arms. The employee must be capable of lifting and/or moving 50+ pounds on a regular daily basis, frequently required to stand and walk for long extended periods of time, climb or balance, stoop, kneel, crouch or crawl. This position is a hands-on position and exposure to sun and heat are part of the regular job functions.

Other Duties

Please note that this job description is designed to cover a comprehensive listing of activities, duties, or responsibilities required of the employee for this job, but is not limited to these. Duties, responsibilities, and activities may change at any time with or without notice.

HfHTBG is an equal opportunity employer and seeks to employ and assign the best qualified personnel for all our positions in a manner that does not unlawfully discriminate against any person because of race, color, religion, gender, marital status, age, national origin, physical or mental disability, sexual orientation, veteran/reserve national guard status, or any other status or characteristic protected by law.