Department: Airport

Employment Status: Permanent Full Time Non-Exempt

Schedule: Workdays and shifts may vary based on coverage. Example shifts are listed below.

5:00 a.m. – 1:30 p.m. 

1:00 p.m. – 9:30 p.m. 

3:30 p.m. – 12:00 a.m. 

Compensation: Grade 3; Salary Range starting at $18.11/hour

POSITION SUMMARY The Airport Operations Agent works to ensure the safety, security, and maintenance of Airport grounds, equipment, buildings, and facilities as directed. The employee responds to Airport Rescue and Fire Fighting (ARFF) situations. The  employee is also responsible for performing all Fixed Based Operator (FBO) services as necessary. Provides customer  service to all airport users including pilots, passengers, tenants, and public. Performs all duties in compliance with city  and Airport policies, rules, and regulations 

 ESSENTIAL DUTIES - KNOWLEDGE – SKILLS - ABILITIES 

• Respond to any aircraft emergencies within the allotted 3 min time window and provide firefighting and rescue services. 
• Test the firefighting foam to verify it is within regulatory specifications. 
• Load dry chemical powder when needed to the fire truck ? Refill the water tanks to maintain readiness.
• Perform visual inspections on ARFF truck to maintain readiness. ? Keep ARFF truck clean and waxed for readiness. 
• Marshal aircraft on apron for proper parking. 
• Provide pilots and passengers with any customer service needs, ie. coffee, ice water, rental cars, baggage handling, etc. 
• Provide aircraft pilots services such as fuel request, ground auxiliary power unit, lavatory service, tie down services, deicing services, and any other aircraft services as necessary. 
• Verify that the aircraft is taking correct type of fuel and if not have the customer fill out a "Fuel grade confirmation" form. 
• Ensure correct fuel amount is put into the aircraft to ensure the aircraft is still within the weight and balance window. 
• Tow the aircraft to better suit the airport's needs. 
• Obtain aircraft information and pilot information for invoice and billing procedures. 
• Answer incoming calls on the FBO phone. ? Use proper communication on radio for other staff and air traffic control tower. 
• Perform nightly settlements on the AV Fuel hub. 
• Complete truck sheets nightly, Fuel Truck inspection records, and airport runway inspection paperwork. 
• Complete fuel farm reports. ? Receive fuel loads for fuel farm and complete proper paperwork for fuel loads. Make sure paperwork is accurate and tanker driver performs sump test on fuel load before receiving the load. 
• Keep all airport training and certificates up to date such as A.R.F.F, FAR 139, NFPA 407, ATA, first aid training, and all other training requirements as may be required. 
• Perform runway inspections 30 min prior to airline landing for wildlife, F.O.D, pavement conditions, taxiway and runway lights, and other items as required by 14 CFR 139. 
• Perform wildlife management to ward off wildlife to ensure all aircraft have a safe and secure runway and document those actions 
• Replace any damaged, burnt out, missing light fixture which includes but is not limited to, the rotating beacon, PAPI lights, runway/taxiway ground lights, ramp lights, signs, parking lot, and streetlights. 
• Patch holes in the airfield pavements from lighting strikes.
• Issue NOTAMs for items that pilots need to know that they are non-operational or closed.
• Paint pavement markings and coat the painted areas with glass beads to ensure maximum visibility.
• Assist with mowing and weed eating airport areas as needed for appearance and wildlife management. 
• Perform snow removal on runway and taxiways along with apron and parking lots and sidewalks. 
• Perform friction tests and update NOTAMS (Notices to Airmen) during adverse weather conditions.
• Perform PAPI light calibration for vertical guidance for aircraft.
• Ensure security of the airport by maintaining fence integrity, ensuring no unauthorized vehicles are within airport perimeter fenced areas, and keep all access points secured. Monitor security of airport through use of video surveillance system. 
• Communicate with ground and tower frequency to access movement areas.
• Escort vehicles onto the ramp for passenger and crew pickup.
• Clean airport terminal, ARFF, Hangars, and Maintenance buildings by performing such duties as sweeping, dusting, mopping floors, vacuuming carpets, cleaning windows, cleaning bathrooms, empty all trashcans inside and outside buildings, and any other janitorial needs.
• Perform maintenance of all airport grounds including, but limited to mowing, weeding, snow removal, and landscaping. 
• Perform basic equipment maintenance, daily/weekly/monthly inspections, and keeping all vehicles & equipment clean. 

MINIMUM REQUIREMENTS 

Education:  

High school degree or equivalent (GED). 

Certification/License:  

Valid Driver’s License 

Experience: 

One year of relevant experience is required. 

PREFERRED QUALIFICATIONS  

More than one year of relevant experiences, specifically in airport operations.  

CPR and first aid training and/or certificates.  

Previous customer service experience.