Position Summary:

The IT Support Technician, together with the Global IT Team, supports the technology that ABEC employees use to serve our clients. They achieve this through a mix of technical and customer service skills and is passionate about technology and helping people. A set schedule will be made but, additional hours may be required to properly manage upgrades, remote support of other ABEC locations and/or emergency problem resolution.

Responsibilities:

• Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
• Install and configure appropriate software and functions according to specifications
• Develop and maintain local networks in ways that optimize performance
• Ensure security and privacy of networks and computer systems
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Organize and schedule upgrades and maintenance without deterring others from completing their work
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
• Log all requests/projects/completion notes in help desk system 
• Working with Global IT Team Members and vendors to resolve problems.
• Help support local and remote facilities.
• Some work at heights greater than 10' (IDF servicing, running cable, etc)
• Execute other tasks as assigned
• Ability to travel when required between work sites 
• Awareness of and prior experience with implementing Continuous Improvement (CI) a plus.

Qualifications:

• Degree in Computer Science, engineering, or relevant field
• 3-5 years’ experience personally serving at a Help Desk function
• Microsoft Windows, Azure, SharePoint, and Office Skills
• Proven experience as IT Technician or relevant position is highly desirable
• Excellent diagnostic and problem-solving skills
• Outstanding organizational and time-management skills
• In depth understanding of diverse computer systems and networks
• Good knowledge of internet security and data privacy principles
• Certification as IT Technician will be an advantage (e.g., CompTIA A+, Microsoft Certified IT Professional)